[SOLVED] How can I change the email templates?

[marky96]

How can I change the email template contents, like order confirmation to include some custom text with links to our terms and a personal signature?

[Mike Kranzler]

Hi marky,

You can do this easily in your Back Office under Tools > Translations > Modify Translations > Email template translations.

 

I hope this helps.

 

-Mike

[maconl]

hi ,

and to change the templates

Look for the folder Mails

your server-> Prestashop - > Mails

in these folder you find all the emails

[marky96]

Can I use HTML in those text files on the server?

[Mike Kranzler]

Can I use HTML in those text files on the server?

 

Hi marky,

You can do that all through the area in the Back Office I mentioned above:

 

 

Please let me know if this works for you.

 

-Mike

[marky96]

thanks I found it and changed them already!!

[Mike Kranzler]

Great, I'm glad I could help! I'll go ahead and mark this as solved for you.

 

-Mike

[RCP90]

Hello,

 

Sorry to bump an old post, but has this changed?. in 1.5.4.1 I cannot seem to edit the email template using the same method.

 

Forgive me, it does work the same in backoffice.

Edited May 7, 2013 by RCP90 (see edit history)

[edoluz]

Hello everybody.

I've a problem: I use only 1 language (Italian) and so after some time I decided to delete the other languages (too many rows duplicated in the db).

My website is working and sending mails to customers with no problems.

 

I'M USING PRESTASHOP 1.4.8.2 (soon I'll update).

 

I'd like now to change some mail templates... but when I enter in back office I get the error here below (also screen attached):

"mail file not found in the folder public_html/shop/mails/en"...

but the file does exist!

And why it's looking for the "en" folder while I'm using the "IT" language?

 

Should I edit anything in the db?

 

Thank you for your help!

 

Edo

[ricky11]

Anyway to use Mailchimp instead of using the built in template in prestashop? not for mass emails but password reminders etc.

[enovo]

hello, I developed a payment module and I want send mails notification with different mail templates, but I have not been able to do in any way, any ideas, someone can help me?

 

I want to use different templates for different emails shipments.

[Copa85]

I went into "email template" translations and edited my template...

but whenever I click save, I get this error

 

Cannot write language file for email subjects. Path is: /home/copa85/public_html/themes/default/mails/en/lang.php

 

(This is an error with the file on my godaddy hosting ftp files I think) But why won't it save, any suggestions?

Thanks

[vekia]

it's probably due to the permissions or file just doesnt exist and script cant create it.

verify it please, firstly check if this file exists - if so, check permissions. if not - create it and grant correct permissions for this file

[Copa85]

it's probably due to the permissions or file just doesnt exist and script cant create it.

verify it please, firstly check if this file exists - if so, check permissions. if not - create it and grant correct permissions for this file

 

 

I checked to see if I had that file, and the furthest I got was the "default" folder, there was no "mails" folder in my ftp file manager.

If I do create these files, what would I put in them?

Thanks

[Copa85]

Ok nevermind, I found the file. It's just looking in the wrong place, how would I tell prestashop to look in a different folder?

 

Or should I move the "mails" folder into the "default" folder?

[vekia]

if you use default theme, all mail files should be located there.

[fronsac]

is it possible to change E mail template for PS 1.6. I would like to take out tax and shipping cost from template but I could not do it.

I changed all mails folders, but no success. translation works not too

can any one help me

[abhiz.2007]

Hi marky,

You can do that all through the area in the Back Office I mentioned above:

 

Email_HTML.png

 

Please let me know if this works for you.

 

-Mike

hey followed your approach was able to change the the desired.

 

my requirement is that i want to change the footer of the email accross all the mails that is sent. there are 50 plus email templates in out of the box prestashop. how can i change the footer for all of them at once.

Edited October 28, 2014 by abhiz.2007 (see edit history)

[abhiz.2007]

hi ,

and to change the templates

Look for the folder Mails

your server-> Prestashop - > Mails

in these folder you find all the emails

Hey

 Unable to change the email footer. as instructed i changes all the files of email template with my custom text n links.

but the emails have not been updated, i have tried clearing cache, recompiling templates

 

the email only updates if i change it via prestashop back office feature under translation tab. its a manual and time taking process to cahnge it this way.

 

where  am i going wrong ?

 

http://abhishekproducts.in/http://abhishekproducts.in/

[maconl]

Hey

 Unable to change the email footer. as instructed i changes all the files of email template with my custom text n links.

but the emails have not been updated, i have tried clearing cache, recompiling templates

 

the email only updates if i change it via prestashop back office feature under translation tab. its a manual and time taking process to cahnge it this way.

 

where  am i going wrong ?

 

http://abhishekproducts.in/http://abhishekproducts.in/

Hi 

Have you downloaded  the folder mails to your computer ?

did change all the email's from your language ?

after you did rename on your hosting the folder mails into --mails (this is just in case you can go back when it went wrong)

then upload the ""new""folder mails to your hosting

then it must work

 

but remember it depends what kind mails you want to change 

there are a many of them also in some modules etc

Edited November 2, 2014 by maconl (see edit history)

[abhiz.2007]

I created a gzip file as a back up.u used sublime editor to find n replace all the files at once. Also verified that the files have changed and saved. But yet the email output does not reflect the change

[maconl]

when you go with ftp to your folder mails -. your language

open this folder and you go to a mail you know you have edited 

vieuw this one <on your server>

is this a email you have edited ? or just the original one ?

[abhiz.2007]

when you go with ftp to your folder mails -. your language

open this folder and you go to a mail you know you have edited 

vieuw this one <on your server>

is this a email you have edited ? or just the original one ?

i have edited the email file at the location 

../mails/en/account.html

 

since i have only one language the base folder had "mails" available directly

 

my website is abhishekproducts.in

[maconl]

ok 

well i just checked this one and seems it is still the original

 

my advise is , upload the account.html with an ftp programm into the /mails/en folder

 

if this one keep still the same original then log in on your hosting and see if the GID is apache or your hosting username

 

if it is apache then go back til you see mails , select this folder and reset owner 

then you are able to change the mail templates

[pxloft]

Hi marky,

You can do that all through the area in the Back Office I mentioned above:

 

Email_HTML.png

 

Please let me know if this works for you.

 

-Mike

 

Hi marky,

You can do that all through the area in the Back Office I mentioned above:

 

Email_HTML.png

 

Please let me know if this works for you.

 

-Mike

Hi I am trying to include product details in the shipped email. When I edit the template and test it, it just gives me "{products}" instead of a list of the products purchased. Please help.

[MaXi32]

ok 

well i just checked this one and seems it is still the original

 

my advise is , upload the account.html with an ftp programm into the /mails/en folder

 

if this one keep still the same original then log in on your hosting and see if the GID is apache or your hosting username

 

if it is apache then go back til you see mails , select this folder and reset owner 

then you are able to change the mail templates

 

Hi, please help me on this. I reset the GID and able to edit the template and add new template but Prestashop will not be able to edit this template using the email template editor that is built in at the Translator -> Email template. How do I reset back the GID to apache after editing ? Because I think the GID username other than 'apache' is preventing the Prestashop to update the files.

Edited May 23, 2015 by arafatx (see edit history)

[MaXi32]

anyone?

[HeyVoOn]

taking advantage of the topic. I would like to ask how could I add product image on on the email template? is it possible? how?

 

thank you very much in advance.

[motion2082]

had the same problem ^ no fix

[vekia]

you can add image in that way:

<img src="http://linkto.product/image.jpg"/>

[motion2082]

you can add image in that way:

<img src="http://linkto.product/image.jpg"/>

 

Wow...it's really that easy

[manosk24]

Hi,

 

how can i add product image in order confirmation email templates...please any one can help me...

[Mat_D1245]

you can add image in that way:

<img src="http://linkto.product/image.jpg"/>

Hi everyone,

 

I didn't get it, where do I insert that code? In my template I've got {product}, so I guess it must be inserted somewhere else.

 

Thanks for any hints!

[Nuno42]

How can i edit email css?

 

i edited the two .tpl files i could find, but doesnt change everything on the email, 

 

is there a way to edit css templates like it's done on the shop frontoffice?

[MaXi32]

I have a question. In the email template editor, What is the different between. 

 

• Edit HTML version
• View/Edit TXT version

 

What is the purpose of TXT Version ?

Edited August 30, 2016 by arafatx (see edit history)

[pxloft]

I have a question. In the email template editor, What is the different between. 

 

• Edit HTML version
• View/Edit TXT version

 

What is the purpose of TXT Version ?

 

The reason behind the TXT version is to provide an alternate reading style to some email clients. Some customer may not receive HTML content, and with the security of the TXT file, you at least know your content is being shown.

[shikotak]

I use Prestashop 1.7 and I change the email template in back office but the changes won"t apply in sent emails.

[fabianc7]

On 3/16/2019 at 6:17 AM, shikotak said:

I use Prestashop 1.7 and I change the email template in back office but the changes won"t apply in sent emails.

I have the same problem.

I did a lot of tests and it always is the same: changes applied in files are not applied in sent emails.

I tested in Prestashop 1.6.x and 1.7.x

 

I cleared Prestashop cache too.

 

Any suggestion for fixing it?

 

Thanks

Edited November 26, 2019 by fabianc7 (see edit history)

[avi_t]

hii 

when i send '{products}' =>['aaaa','vvvvv','ggggg'] by the Mail::send function

how can i loop throw it in the example.html and example.txt filles?

i tried it with the example.tpl but it dident work

 

 

[zenerry]

On 11/26/2019 at 4:49 PM, fabianc7 said:

I have the same problem.

I did a lot of tests and it always is the same: changes applied in files are not applied in sent emails.

I tested in Prestashop 1.6.x and 1.7.x

 

I cleared Prestashop cache too.

 

Any suggestion for fixing it?

 

Thanks

Hi folk, did you solve this?

I'm in this same stage.

Thanks.

[omom]

On 4/3/2020 at 4:53 PM, zenerry said:

Hi folk, did you solve this?

I'm in this same stage.

Thanks.

You must change e-mail template in another location. E-mails which send the Prestashop are in this folder: themes/[your theme]/mails.

[zenerry]

Yes I found that.

In case they were not there, main templates are used.

I copied main files to themes/[my theme]/mails and everything went fine.

Thanks.

[Courage2000]

Prestashop 1.7.6.5, php 7.2 - the problem is still here and is even courious!

1. My site has:

- a custom theme (not default)
- is not in English (is Romanian), it does not even have english as active/selectable language!

2. The default installation has the templates into /mails/language

ex:
 

/mails/en
/mails/ro

Aldo I use only Romanian language, the templates used for email are from /mails/en , but... translated with romanian text!

3. How i fixed the issue?

Just copy the entiere /mails/* folder to /themes/your_theme/

It will also use your language folder!

[Rajehs Kumar]

Hi all,
I tried to change email template from back office->translation but I got error while saving..

Any help ?

[Catarina123]

Em 23/6/2015 às 14:58, Vekia disse:

você pode adicionar imagem dessa forma:

<img src="http://linkto.product/image.jpg"/>

Olá boa tarde, você poderia me ajudar como realizar este processo, por favor? É diretamente no backoffice, traduções de e-mail? Eu não sei como fazer.

[Catarina123]

Em 24/6/2015 às 10:09, o motion2082 disse:

 

Uau... é realmente tão fácil

Oi, como conseguiu? me ajudar.