[Solved][Addons] Seller account messages: doen't work properly

[ThemeBooster.com]

Hi there,

here what happens to me with my Seller Account Messages and Customer Threads:

• I don't receive email notification if someone/customer leaves a message.
  
• I don't receive email notification if I reply; not working if I login in English language; working in French.
  
• Not always my reply is listed in my Customer threads.
  
• Sometimes replies disappear, then appear, then disappear...
  
• Not always Customers get my reply (I asked them) so they think I don't support them if any trouble or request. Really nasty situation.
  
• Sometimes I see a read threads as not viewed (background still in evidence).
  

Anyone else getting this bug?

 

 

Thanks for reading.

[Aldeag]

I don´t know if it is a similar problem:

When I get an order, I see it in the Back Office.

If I want to send a message to the customer from here, he doesn´t get it. He only gets the message in his Front Office customer account, not in his email.

So then I have to send him an email, not a message from the Back Office.

How can I solve this?

[Patric]

@Negative,

 

Are you talking about PrestaShop Addons or your PrestaShop store?

[Patric]

No feedback. I assume this is solved.

[ThemeBooster.com]

Hi Patric,

sorry for delay but I did not get notice for forum new post (even if my Forum Notification Settings are checked correctly)

 

Anyway I was talking about PrestaShop Addons.

 

It seems working in a discontinuous way.

 

Thanks in advance

[Burhan BVK]

I am having similar problems since last night on Prestashop addons. I don't get an email when I answer a question and my reply does not appear on the thread, instead I get redirected to the seller-contact page.

[silbersaiten - Julia]

Greetings,

 

Same problem for the third day, cannot answer to anybody. Yesterday was redirecting to Message History(Inbox), today just stays on a same page with no update. Was writing to support, but get no answer. Please mark this thread as unsolved, because issue is very important.

 

Dimitry.

[Patric]

Hi,

 

I replied here :

http://www.prestashop.com/forums/index.php?/topic/144506-under-review-problem-with-seller-messages-on-addons/page__view__findpost__p__695534

[Laurent Brieu]

Hello,

 

Can you please retry to reply to your customers ? The problem seems to be solved.

 

Regards,

[silbersaiten - Julia]

Hello Laurent,

 

Thank you very much for your prompt response, everything is working. Be prepared for a huge messaging traffic in a couple of minutes

 

Dimitry.

[ThemeBooster.com]

Sorry for writing that: still not working for me.

- I don't receive email notification if someone/customer leaves a message.

- I get email notification only if I use in french language but my reply is not listed in my Customer threads even if Customers get it.

 

Thanks for reading.

 

Roberto