ThemeBooster.com Posted October 27, 2011 Share Posted October 27, 2011 Hi there, here what happens to me with my Seller Account Messages and Customer Threads: I don't receive email notification if someone/customer leaves a message. I don't receive email notification if I reply; not working if I login in English language; working in French. Not always my reply is listed in my Customer threads. Sometimes replies disappear, then appear, then disappear... Not always Customers get my reply (I asked them) so they think I don't support them if any trouble or request. Really nasty situation. Sometimes I see a read threads as not viewed (background still in evidence). Anyone else getting this bug? Thanks for reading. Link to comment Share on other sites More sharing options...
0 Aldeag Posted November 2, 2011 Share Posted November 2, 2011 I don´t know if it is a similar problem: When I get an order, I see it in the Back Office. If I want to send a message to the customer from here, he doesn´t get it. He only gets the message in his Front Office customer account, not in his email. So then I have to send him an email, not a message from the Back Office. How can I solve this? Link to comment Share on other sites More sharing options...
0 Patric Posted November 3, 2011 Share Posted November 3, 2011 @Negative, Are you talking about PrestaShop Addons or your PrestaShop store? Link to comment Share on other sites More sharing options...
0 Patric Posted November 10, 2011 Share Posted November 10, 2011 No feedback. I assume this is solved. Link to comment Share on other sites More sharing options...
0 ThemeBooster.com Posted November 11, 2011 Author Share Posted November 11, 2011 Hi Patric, sorry for delay but I did not get notice for forum new post (even if my Forum Notification Settings are checked correctly) Anyway I was talking about PrestaShop Addons. It seems working in a discontinuous way. Thanks in advance Link to comment Share on other sites More sharing options...
0 Burhan BVK Posted November 30, 2011 Share Posted November 30, 2011 I am having similar problems since last night on Prestashop addons. I don't get an email when I answer a question and my reply does not appear on the thread, instead I get redirected to the seller-contact page. Link to comment Share on other sites More sharing options...
0 silbersaiten - Julia Posted December 2, 2011 Share Posted December 2, 2011 Greetings, Same problem for the third day, cannot answer to anybody. Yesterday was redirecting to Message History(Inbox), today just stays on a same page with no update. Was writing to support, but get no answer. Please mark this thread as unsolved, because issue is very important. Dimitry. Link to comment Share on other sites More sharing options...
0 Patric Posted December 2, 2011 Share Posted December 2, 2011 Hi, I replied here : http://www.prestashop.com/forums/index.php?/topic/144506-under-review-problem-with-seller-messages-on-addons/page__view__findpost__p__695534 Link to comment Share on other sites More sharing options...
0 Laurent Brieu Posted December 2, 2011 Share Posted December 2, 2011 Hello, Can you please retry to reply to your customers ? The problem seems to be solved. Regards, Link to comment Share on other sites More sharing options...
0 silbersaiten - Julia Posted December 2, 2011 Share Posted December 2, 2011 Hello Laurent, Thank you very much for your prompt response, everything is working. Be prepared for a huge messaging traffic in a couple of minutes Dimitry. Link to comment Share on other sites More sharing options...
0 ThemeBooster.com Posted December 14, 2011 Author Share Posted December 14, 2011 Sorry for writing that: still not working for me. - I don't receive email notification if someone/customer leaves a message. - I get email notification only if I use in french language but my reply is not listed in my Customer threads even if Customers get it. Thanks for reading. Roberto Link to comment Share on other sites More sharing options...
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ThemeBooster.com
Hi there,
here what happens to me with my Seller Account Messages and Customer Threads:
Anyone else getting this bug?
Thanks for reading.
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