Jump to content

Incorrect link to product images showing the question mark image

Recommended Posts



I was unable to find a solution on the forum to my following problem, and I hope someone can help;


When uploading an image to a product it seems that the URL in the front office is wrong.


For example the URL in the front office = ../img/p/54-157-home.jpg

But back office uploaded it to = ../img/p/1/5/7/157-home.jpg


I've tried to


- To switch Friendly URL from on to off

- Regenerate the .htaccess file

- Regenerate thumbnails (product specific and all)

- Force compile yes / no, Cache yes / no


But nothing seems to help.


Another issue is that the product images do not show up in the backoffice -> catalog -> product images screen (see screenshot; somehow this isn't working anymore since yesterday).


I'm on Prestashop


Thank you.


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...