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Could somebody please tell me if these guys answer to their customers at all!

I paid $200 for this template

http://www.uhupage.com/product.php?id_product=177, and they allowed me to download some useless files.

If I try to upload the zip file to prestashop, it says: Zip file seems to be broken, if I try to unzip it, my WinRar says: the archive is damaged.

I sent uhupage's customer services at least 5 emails since yesterday, but no one answers and I simply have no idea what's happening.

 

Could somebody please tell me who are they and how to contact them - I really need to make this theme work.

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Hello!

I will give you a suggestion that might work.

As far as i know, there are some tools you can find on web that allows you to repair broken archives.

You are dealing with an zip archive so download this program: http://www.zip-repair-tool.com/download.htm , and try to repair the archive on your own.

If that doesn't work, i strongly suggest you to insist with e-mails.

 

Goodluck!

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  • 2 weeks later...
  • 5 months later...

I have bought 4 templates from them. they are in chaina. yes they are answering too late to their customers. but I always received and answer in 2-3 days. they have a phone number you can call but dont forget the time differents. they answer the phone between 9:00-17:00

info is as follows:

 

This website is owned by GuiZhou YouTown Network Technology Co.Ltd

 

• with a capital of 500 000 RMB

 

The head office is located at:

 

2th Floor, GuiYang Technology Building, Guiyang, GuiZhou CHINA

Tel: 86.851.822 1543

Email: [email protected]

 

Project Manager: Reed Chu

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