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Help to customize state mail


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I made a state in which I want to send to the client by mail (with template) this information:


- name: {firstname} {lastname}


- DNI: the dni used to order


- Order: {order_name} made on {date}


- Products: {products}


- Code: the last discount code associated with that client


I do not know why some of these variables (firstname, lastname, order_name, date, products) work on mails send by prestashop, and do not work when email is sent by changing the state.


How I can use those variables in the state mails, and add the other information (code and dni)?

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