[Solved] Order confirmation email not well aligned.

[myzuhari]

I tried making false order and my ps sent a order confirmation as usual. But then when I opened my mailbox, the order confirmation email seemed out of its original format.

I tried both with my gmail dan yahoo mail and as expected, same thing happened but with a different view.

I attached herewith the screen captures from my gmail and yahoo.

How to make the email align as normal again?

Any help regarding this matter, is highly appreciated.

Thank you.

[in4matik]

I had the same problem.
I solved this by restoring the original files from the installation Prestashop
I restored back the files: new_order.html and order_conf.html and after that everything seems fine.
It seems that the translation tool is doing damage to these files.

Peter

[myzuhari]

Hi Peter!
If I restore those files, do that mean that I can proceed with my translation on those file without damaging their format?
Your valuable experience regarding this matter is desperately needed! Thank you!

[myzuhari]

Hi again! I have found the solution for this problem! You need to change the permission of the foder to 755 and the files to 644!
By the way, thanks again!

[jesusruiz]

I have the same problem. The design of the order confirmation email is wrong.

 

Can anyone explain the solution to this problem?

 

Thanks

[mobimob]

Hi, I have the same problem, with the mail sent out. Please help make it correct. The file permissions is not the problem, for getting wrong layouts. Its the design thats wrong, or the translation tool, is making it hard.

Please help someone....tell us how the code should be in theese 2 files?

 

Hope to hear from you.

[sheribaby]

I'm also having this problem.

 

I don't understand how to solve this without totally removing the tables and It would look strange. Anyone who can describe exactly how to solve it? whats "foder" and how do you change it?

[myzuhari]

Yeah...at first I thought this problem considered solved but then, it still exist. Could somebody give the solutions to overcome this problems? To make this thread alive again I need to remove the "[solved]' in the header but I dont know how. TQ.

[maconl]

hi myzuhari

First to remove the solved , go to your first message and click on Edit , you can change the header.

 

I don't have an real solution to work with the BO

 

but what i did is :

Make an Copy from the Mails ->EN Folder to your computer

 

your server ->Prestashop folder -> mails ->EN Folder

 

i changed the layout and text from the mails with an wysiwyg builder

Also possible when you don't want to change the layout ( colors etc )

you can also translate all these files with an text editor like wordpad from windows or something like that

and click just save

 

remember make an back up !

[myzuhari]

Thanks for your solution maconl. Unfortunately I am very poor in HTML coding. What if you just attached the modified coding together in your reply? Thanks again maconl!

[maconl]

Hi myzuhari Coding is not needed ,

 

When it is just an translation you can do as abouve with an text editor you can translate the mails

 

just as example :

 

open te folder mails then en there you see the firts file order confirmation

open this in eq frontpage

there you can translate te text so as you want ,

but also change the layout

 

see image as example

vertaling.bmp

[myzuhari]

To maconl, I did what you had told me by using the html editor and it is really works!. Thanks again maconl! You really helped me a lot.

[maconl]

Hy Myzuhari,

your welcome

glad it did work for you , saw an write error in my message :-)

but you did understand it :-)

[jurexy]

Got it SOLVED like this:

 

1. Get original order_conf.html file (I attached it to the post) - skip to the step 3. if you don't need to edit anything.

 

2. Edit file by opening it in any text editor. If you want to remove for example gift-wraping row - delete/comment out this code at line 55:

 

<tr style="text-align:right;">
  <td> </td>
  <td colspan="3" style="background-color:#EBECEE; padding:0.6em 0.4em;">Gift-wrapping</td>
  <td style="background-color:#EBECEE; padding:0.6em 0.4em;">{total_wrapping}</td>
 </tr>

 

3. Log into your host (ftp) and upload this file to /yourshop/mails/en

 

You can translate the content in this text editor or at backend - tools - translations - email file....

order_conf.html

Edited July 24, 2012 by jurexy (see edit history)

[CSEpe]

That's the way Jurexy. Awesome... Thanks

[ArtesanoRari]

Muy buen post, me ayudo con el mismo problema!

 

Gracias

[Silly2127]

I downloaded the original files and still got the same problem. Anyone else solved this issue? I have never been able to get the right formatting. Thanks for any assistance.

[Zanys]

Thanks Jurexy. Working!