Custom order email shows variable as plain text. Presta 9

[ptityop]

Hello,

i needed to create a cutom order status that uses the same template order_conf but with seperate text. So i created the status and copied all the order_conf tpl files, gave them a different name, regenerated emails. The issue is that when I use this status, the email comes with variables showing up as plain text.

The only variables that return data are {shop_url} {firstname} {lastname} {total_paid} {shop_name}

What am i missing ?

Thanks in advance

Edited 19 hours ago by ptityop (see edit history)

[GeekFlows Byte]

Hello,

What you're experiencing is normal behaviour in PrestaShop.

Even if you duplicate the order_conf template and assign it to a custom order status, the full set of variables (like {products}, {delivery_block_html}, {invoice_block_html}, {carrier}, etc.) will not be available.

This happens because the complete order_conf variables are only generated inside PaymentModule::validateOrder(), which runs during payment validation (when the order is first created).

When you change an order status from the Back Office, PrestaShop sends the email through OrderHistory::changeIdOrderState(). That method only assigns a limited set of basic variables such as:
1) {shop_url}
2) {shop_name}
3) {firstname}
4) {lastname}
5) {total_paid}

It does not build the full product list, address blocks, discounts, and other order details.

If you need the same full order confirmation layout with different text triggered by a custom status, the proper solution is to create a small module that hooks into actionOrderStatusPostUpdate and manually builds the same variables before calling Mail::send().

Best Regards,
 

[juanrojas]

It's not as easy as you think; you need a module. Take a look at this one.