ps_checkout PrestaShop Checkout built with PayPal v8.4.3.0 - PrestaShop cannot load payment methods in checkout step in my eshop. Keeps spinning infinitely

[giasemis]

Hello,

I have a prestashop eshop version 8.1.6 running on Apache with php 8.1

I try to use PrestaShop Checkout built with PayPal v8.4.3.0  but no luck.

While addon have but connected and set properly in backoffice the problem is that in frontoffice in checkout step payment methods

module cannot load the payment methods and keeps spinning infinitely

 

I have try many things but nothing work, deactivate other payment modules, remove and reinstall prestashop checkout plugin, 

clear cache etc but the problem remains.

When I deactivate prestashop checkout everything is working smoothly

any ideas how to solve this?

 

Thank you

 

 

 

 

 

 

[ComGrafPL]

So it spinning on both custom and default checkout?

Edited January 25 by ComGrafPL (see edit history)

[giasemis]

Yes ,both.  I deactivate custom checkout, reinstall prestashop checkout clear cache but the problem remains

[bnadauld]

got the similar problem but with knowbrand onepage checkout PS8.1.7

Edited January 28 by bnadauld (see edit history)

[giasemis]

if you deactivate one page checkout problem remain with default checkout as well ?

 

Because this is what happening in my case

[202ecommerce]

Hello,

I am Daria, technical support manager for PrestaShop module Paypal.

One Page Checkout modules that display the purchase tunnel in a single page may cause incompatibilities with the Paypal module as well as PS checkout module.

In most cases, these modules redefine a part of the checkout tunnel, making it inoperative to update payment amounts following the carrier selection. However, this operation is essential for Paypal to receive the correct order amount. It also happens that these modules cause Javascript errors that hide or make payment impossible.

 

This problem is not a malfunction of the module, but a customization of the purchase tunnel. 

I suggest you to contact Prestashop support team for a possible override or the developer of the OPC module for compatibility modification.

I also invite you to try our Paypal module, for which we can provide an OPC compatibility override

https://addons.prestashop.com/en/payment-card-wallet/1748-paypal-official.html

 

Regards,

Daria - Support 202 e-commerce

Edited February 10 by 202ecommerce (see edit history)

[sizzler delights]

 

If your Sizzler Menu site on PrestaShop is stuck loading payment methods in checkout with PrestaShop Checkout (PayPal) v8.4.3.0, try these fixes:

Clear Cache – Delete var/cache/dev and var/cache/prod.

Check API Credentials – Ensure your PayPal API keys are correct in Modules > PrestaShop Checkout.

Enable Debug Mode – Edit config/defines.inc.php:

php

CopyEdit

define('_PS_MODE_DEV_', true);

Then check for errors in Advanced Parameters > Logs.

Inspect JavaScript Errors – Open Developer Tools (F12 > Console) and look for issues.

Check Module Conflicts – Disable other payment modules and test checkout.

Update PayPal Module – Go to Modules > Module Manager and update PrestaShop Checkout.

Reinstall the Module – If nothing works, uninstall and reinstall the PayPal module.

[giasemis]

I had open I ticket on prestashop support on this.

 

After investigation the answer and it is related with Media Server I used for this site.

If media server is removed under performance then the prestashop checkout is working normally. 

If I am using media server then the payment options just spinning infinitely. 

I am not sure why this is happening  but this was the problem  

[IGENPAC]

Good Morning, 

I have the same error, in express checkout on product page, the paypal popup stuck on infinite circle loading. 

I try all solution that his have explain but not work for me!

We have an update for this problem? 

Thanks!

[IGENPAC]

On 5/21/2025 at 9:31 AM, IGENPAC said:

Good Morning, 

I have the same error, in express checkout on product page, the paypal popup stuck on infinite circle loading. 

I try all solution that his have explain but not work for me!

We have an update for this problem? 

Thanks!

Hi! Update for this great problem? Tanks

[giasemis]

in my case the issue related with Media server I use.

When I remove media server setting in performance then the Prestashop checkout is working.

but since i need media server I didn't manage to have prestashop checkout for this site

[IGENPAC]

in my case, I dont have media server