Problem with <br /> tags appearing in customer correspondence emails from back office

[hisapon]

Hello everyone.

This is a problem with Prestashop version 8.2
We are currently editing and customizing our email templates.
All emails are sent in TEXT format only, so customization is also .txt only.

I am trying to translate an email that was sent when I replied to a thread in the back office “Customer Service > Customer Service”.

The translations are edited from “International>Translations>Email translations>Body>Core>my language”.

The language translation itself was completed without problems.
However, when I reply in the “Your answer to xxx” text box in the Customer Thread, the line breaks are displayed as <br /> HTML tags.

<<Thread text box>>
Hello.
Thank you.

 

<Text email sent (reply_msg.txt)>
Hello.<br />Thank you.

 

If anyone knows a solution, please help.