Image Display Issue After Prestashop Update

[Crabix]

Hello everyone,

I’m encountering a problem since I updated my Prestashop 1.7.8.8 to 1.7.8.11. Before this update, everything was working perfectly, but now, product images no longer display in the front office when friendly URLs are enabled.

Here are the details of the problem:

Friendly URLs enabled: Images don’t display, and the generated image URLs look like this: https://imodel.fr/9297-large_default/nettoyant-special-boue-et-terre-mud-off-750ml.webp. It seems that Prestashop is looking for the images in the wrong directory.

Friendly URLs disabled: Images display correctly with URLs like this: https://imodel.fr/img/p/9/2/9/7/9297-large_default.webp.

I’ve already tried the following actions without success:

Disabling and re-enabling friendly URLs.

Deleting and regenerating the .htaccess file.

Regenerated All Thumbnails

Clearing both the Prestashop cache and the browser cache.

I’ve also read about a dozen posts on forums regarding this issue, but I haven’t found any solution that works.

When I enable friendly URLs, my .htaccess file looks like this:

# ~~start~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again
# .htaccess automaticaly generated by PrestaShop e-commerce open-source solution
# http://www.prestashop.com - http://www.prestashop.com/forums

<IfModule mod_rewrite.c>
<IfModule mod_env.c>
SetEnv HTTP_MOD_REWRITE On
</IfModule>

RewriteEngine on
RewriteCond %{HTTP:Authorization} ^(.*)
RewriteRule . - [E=HTTP_AUTHORIZATION:%1]



#Domain: imodel.fr
RewriteRule . - [E=REWRITEBASE:/]
RewriteRule ^api$ api/ [L]

RewriteRule ^api/(.*)$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L]

# Images
RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.jpg [L]
RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.webp [L]
RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.jpg [L]
RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.webp [L]
RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.jpg [L]
RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.webp [L]
RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.jpg [L]
RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.webp [L]
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.jpg [L]
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.webp [L]
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.jpg [L]
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.webp [L]
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.jpg [L]
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.webp [L]
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9$10.jpg [L]
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9$10.webp [L]
RewriteRule ^c/([0-9]+)(\-[\.*_a-zA-Z0-9-]*)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2$3.jpg [L]
RewriteRule ^c/([a-zA-Z_-]+)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2.jpg [L]
# AlphaImageLoader for IE and fancybox
RewriteRule ^images_ie/?([^/]+)\.(jpe?g|png|gif)$ js/jquery/plugins/fancybox/images/$1.$2 [L]

# Dispatcher
RewriteCond %{REQUEST_FILENAME} -s [OR]
RewriteCond %{REQUEST_FILENAME} -l [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^.*$ - [NC,L]
RewriteRule ^.*$ %{ENV:REWRITEBASE}index.php [NC,L]
</IfModule>

AddType application/vnd.ms-fontobject .eot
AddType font/ttf .ttf
AddType font/otf .otf
AddType application/font-woff .woff
AddType font/woff2 .woff2
<IfModule mod_headers.c>
	<FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|svg)$">
		Header set Access-Control-Allow-Origin "*"
	</FilesMatch>
</IfModule>

<IfModule mod_expires.c>
    ExpiresActive On
	ExpiresByType image/gif "access plus 1 month"
	ExpiresByType image/jpeg "access plus 1 month"
	ExpiresByType image/png "access plus 1 month"
	ExpiresByType image/webp "access plus 1 month"
	ExpiresByType text/css "access plus 1 week"
	ExpiresByType text/javascript "access plus 1 week"
	ExpiresByType application/javascript "access plus 1 week"
	ExpiresByType application/x-javascript "access plus 1 week"
	ExpiresByType image/x-icon "access plus 1 year"
	ExpiresByType image/svg+xml "access plus 1 year"
	ExpiresByType image/vnd.microsoft.icon "access plus 1 year"
	ExpiresByType application/font-woff "access plus 1 year"
	ExpiresByType application/x-font-woff "access plus 1 year"
	ExpiresByType font/woff2 "access plus 1 year"
	ExpiresByType application/vnd.ms-fontobject "access plus 1 year"
	ExpiresByType font/opentype "access plus 1 year"
	ExpiresByType font/ttf "access plus 1 year"
	ExpiresByType font/otf "access plus 1 year"
	ExpiresByType application/x-font-ttf "access plus 1 year"
	ExpiresByType application/x-font-otf "access plus 1 year"
</IfModule>

<IfModule mod_headers.c>
    Header unset Etag
</IfModule>
FileETag none
<IfModule mod_deflate.c>
    <IfModule mod_filter.c>
        AddOutputFilterByType DEFLATE text/html text/css text/javascript application/javascript application/x-javascript font/ttf application/x-font-ttf font/otf application/x-font-otf font/opentype image/svg+xml
    </IfModule>
</IfModule>

#If rewrite mod isn't enabled
ErrorDocument 404 /index.php?controller=404

# ~~end~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again

Has anyone encountered this problem before, or does anyone have an idea of what might be causing this? Any help would be greatly appreciated!

Thanks in advance.

Edited September 2 by Crabix (see edit history)

[Prestashop Addict]

Did you try to active url rewriting and delete var/cache/prod?

[Crabix]

15 hours ago, Prestashop Addict said:

Did you try to active url rewriting and delete var/cache/prod?

I have tried enabling URL rewriting and cleared the var/cache/prod directory. Unfortunately, the result is even worse now—I'm getting 404 errors on my pages. However, everything still works fine without simplified URLs. It seems the system might no longer detect the languages. For example, when URL rewriting is enabled, the site redirects to imodel.fr/fr/, but without it, it redirects to imodel.fr/index.php. This suggests that the .htaccess file might no longer be detecting the languages either.

[Prestashop Addict]

Are you sure your hosting provider didn't remove rewrite module in apache?

[Crabix]

I'm on a dedicated server, nothing changed and it worked perfectly before this update 😕 

 

Is there a way in the htaccess to give it the good redirection to my multilingual pages ?

https://imodel.fr/fr/ => 404

https://imodel.fr/en/ => 404

https://imodel.fr/index.php => Ok

Edited September 3 by Crabix (see edit history)

[Prestashop Addict]

Do you have a module for SEO, or a module that made an override. Did you check in debug mode to see errors?

[Crabix]

I don't have any SEO module,but i have something related to the cache "Super Speed" module,

in debug mode i can't really have any error on the 404 pages because this is sended from my dedicated server under litespeed,

Is there maybe a way to test the htaccess to be sure it works ?

[Prestashop Addict]

il y a 5 minutes, Crabix a dit :

Is there maybe a way to test the htaccess to be sure it works ?

Sure you can use this online .htaccess rules checker

[Crabix]

Thank you

The tests gives different results depending on whether simplified URLs are enabled or not, so it seems that the .htaccess file is being correctly interpreted !

I'm lost xD,

(Je vois que tu a une agence web, faites vous du support sur devis ou formule spéciale ?)