mesas Posted August 21 Share Posted August 21 (edited) Hello, on our web shop we get issue with not showing pictures for new products. Also for old products picture working ok, but when we add new products there is issue. Pictures in backend are showing for all products. When we disable Friendly URL we fixed these issue, but we need Friendly URL enabled because SEO. Also we try to recreate .htaccess (turn off Friendy URL and then turn on, also we remove it from public_html), but without success. We remove cache from var/cache folder inside prestashop. Prestashop version 1.7.8.8, php7.4-fpm, WEB Server version: Apache/2.4.56 (Debian), Proxy server: nginx version: nginx/1.24.0, Server version: 10.5.19-MariaDB-0+deb11u2 Debian 11 (our server panel is myVesta) We notice these issue yesterday and when we check products we see that these issue is active for last few days. Also we didnt make any changes in meantime on server or configuration (web, sql, php etc9 or Prestashop configuration. Also we didnt install any new modules. Please advice, thank you. Regards, Edited August 21 by mesas (see edit history) Link to comment Share on other sites More sharing options...
imjulien.dev Posted August 21 Share Posted August 21 Hello, Did you try regenerating the thumbnails in the back office? You can do this in the "Design > Images" section. Link to comment Share on other sites More sharing options...
mesas Posted August 21 Author Share Posted August 21 Hello, why regenerate the thumbnails in the back office if I add new product and picture is not showing? I can do that when I fix these issue with new products. Thank you. Regards, M. Sacirovic Link to comment Share on other sites More sharing options...
imjulien.dev Posted August 21 Share Posted August 21 If you don't want to try, it's your choice. 👍 Do you create your products manually, or do you import them using Excel or from your ERP with a connector? Link to comment Share on other sites More sharing options...
mesas Posted August 21 Author Share Posted August 21 (edited) 12 minutes ago, imjulien.dev said: If you don't want to try, it's your choice. 👍 Do you create your products manually, or do you import them using Excel or from your ERP with a connector? I have import module and also using excel, but when I get info about issue also I try to create manually with same result.https://procomp.ba/akcija-racunara/44979-test-proizvod.html For example, some older products working fine:https://procomp.ba/tcl-klime/43851-klima-uredaj-tcl-tac-12chsdxa41i-inverter.html Thank you, Regards Edited August 21 by mesas (see edit history) Link to comment Share on other sites More sharing options...
imjulien.dev Posted August 21 Share Posted August 21 (edited) I've encountered the same problem with a client before. The issue was due to the import of products—thumbnails weren't generated as expected when products were created programmatically. I strongly encourage you to regenerate your product thumbnails, even if you don't want to. You can back up the img/p/ directory if you're concerned about any potential regression on your website. *Dont forget do clear your cache manually after* Have a great day, Julien Edited August 21 by imjulien.dev (see edit history) Link to comment Share on other sites More sharing options...
mesas Posted August 21 Author Share Posted August 21 (edited) ok, Im going to regenerate product thumbnails and give you update Also I use these module for regenerate:https://boutique.comonsoft.com/gb/free-prestashop-modules/27-regeneration-of-prestashop-images.html It will take some time 170k pictures. thank you Edited August 21 by mesas (see edit history) Link to comment Share on other sites More sharing options...
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