nicolaecc Posted February 21, 2023 Share Posted February 21, 2023 Hello, When we first access the site, the prices appear without VAT, then after refresh the page or when we add a product to the basket or enter the product details page, the price appears with VAT included. Does anyone know how to set it to appear only with VAT included? Image captures. PS 1.7.6.0 Thank you. Nik. Link to comment Share on other sites More sharing options...
KLewi Posted February 28, 2023 Share Posted February 28, 2023 Check your customer groups. Maybe in one of these groups the VAT display is set to NO_VAT. Link to comment Share on other sites More sharing options...
nicolaecc Posted February 28, 2023 Author Share Posted February 28, 2023 I already did. Is not that. Thank you. Link to comment Share on other sites More sharing options...
KLewi Posted February 28, 2023 Share Posted February 28, 2023 Then it is possible there is a cookie problem. What version of PHP are you using? is it compatible with the PrestaShop of the webshop? Link to comment Share on other sites More sharing options...
nicolaecc Posted February 28, 2023 Author Share Posted February 28, 2023 I did delete the cookies. Presta shop 1.7.6.0 PHP 7.2.34 Link to comment Share on other sites More sharing options...
DavideZ Posted November 27, 2023 Share Posted November 27, 2023 HI nicolaecc, did you solved the problem? I can't reproduce it in production neither in development, but I know it has happened randomly to "our" customers (they send us screenshots). Link to comment Share on other sites More sharing options...
samanti Posted December 23, 2023 Share Posted December 23, 2023 (edited) Hi I have the same problem. Did you solve the problem? It's only on link direct to the product, like this one https://h2osport.se/sv/hjaelmar/793-2798-hjalmar-k2-entity.html#/34-storlek-xs/52-farg-black If you click on the product in a category the price will be correct but if you click on a link direct to the product from example google or if some send you the link, the price will be without vat at first until you click on a different attribut. Is there a module that runs the prices? Edited December 23, 2023 by samanti (see edit history) Link to comment Share on other sites More sharing options...
Tine Chem Posted January 17 Share Posted January 17 Di you manage to solve this issue? I have the same problem, about 10% of visitors see the prices without VAT... I do not know what to do. Link to comment Share on other sites More sharing options...
nicolaecc Posted January 17 Author Share Posted January 17 Hello I did not solve it. Link to comment Share on other sites More sharing options...
Tine Chem Posted January 17 Share Posted January 17 for a temporary solution, I used Geolocation and forced it to add all visitors to the default country. they can change it later to their country during the order process. the most problematic are the visitors using VPN... hope it helps... Link to comment Share on other sites More sharing options...
Pawell Posted February 14 Share Posted February 14 On 1/17/2024 at 5:00 PM, Tine Chem said: for a temporary solution, I used Geolocation and forced it to add all visitors to the default country. they can change it later to their country during the order process. the most problematic are the visitors using VPN... hope it helps... Hi, can you explain which module and settings you are using to solve this problem? Link to comment Share on other sites More sharing options...
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