Customers can't checkout

[craftyflair]

Hi,

I keep having an issue with the website whereby customers somehow cannot checkout anymore. There is no reason why and I normally have to go back to last night backup as there is no obvious reason why it stopped working.

We're on 1.7.7.8 using Dekora theme. Normally clearing the cache fixes the issue but today we've not had orders for six hours, and can see lots of carts with nobody checking out.

Website is craftyflair.co.uk

We're on shared hosting on unlimitedwebhosting.co.uk on cPanel.

I suspect the theme but I can't understand why with all our payment options (Card, PayPal, Klarna, Amazon and Clearpay) none are working.

We've tested it and it works fine, we can place orders (PayPal) but our customers can't. I don't know if its the hosting, prestashop or the theme. It's very stressful not knowing how to fix this so I'd really appreciate some help.

Thanks

Paul

[Nickz]

that sounds like an outphased PHP Version. You say you can and no one else? Are you logged in when testing?

[craftyflair]

Yes, using a customer account that I use for testing.

The PHP version is 7.3. 

[JBW]

Whats the error shown to your customers? Have you been checking your server error log?

[s4lvozesta]

Might not be the problem but are your customers accessing from the same country as you test?
 

[Nickz]

On 1/24/2023 at 4:50 PM, craftyflair said:

Yes, using a customer account that I use for testing.

I just went and bought a glue as a guest, it went OK when first clicking on the checkout as a guest option. Paypal opened allright. CreditCard option I did not even see.