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Can't add or update product in backoffice, can't add to cart in frontend


rtruso

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Hello,

I rarely open new topics for help, I always try to solve it by myself or search everywhere for a solution. This time I need some help to solve some important issues.

List of errors:

  • When opening "add new product" page. See screenshots for complete debug log. ErrorAttempted to call an undefined method named "getShopUuid" of class "PrestaShop\Module\PsAccounts\Service\PsAccountsService". Did you mean to call "getShopUuidV4"? [Symfony\Component\Debug\Exception\UndefinedMethodException 0]
  • When debug mode is enabled: error in product detail page, see screenshot

Things I have done to intent to solve errors:

  • Update the VPS server (debian update & upgrade)
  • Update Prestashop from 1.7.7 to 1.7.8

 

Thanks for your attention

 

Kind regards,

Mathieu

Screenshot debug error new product page exception.png

Screenshot debug error log.png

Screenshot product detail page error exception.png

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I finally solved the problems by updating

PrestaShop Account module

from v5.0.0 to v5.2.6

So if someone get this kind of errors, you have to:

  • Check and update your hosting if possible
  • Update Prestashop
  • Update PrestaShop Account module

 

Kind regards,

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