kdash1228 Posted December 16, 2021 Share Posted December 16, 2021 I just upgraded to PS 1.7.8.2 (I'm also using PHP 7.4) When I open a product page to edit, the Description & Summary text boxes appear for a second and then disappear. Any idea why or what I need to do to fix it? Link to comment Share on other sites More sharing options...
pullidea-dev Posted December 16, 2021 Share Posted December 16, 2021 Can you share the console log? Link to comment Share on other sites More sharing options...
kdash1228 Posted December 16, 2021 Author Share Posted December 16, 2021 3 minutes ago, raudsepp said: Can you share the console log? Well, I went to get the logs right your comment and of course, the fields are appearing now. Gotta love technology. Link to comment Share on other sites More sharing options...
pullidea-dev Posted December 16, 2021 Share Posted December 16, 2021 I'm glad to hear that. But do you know what the reason was? Link to comment Share on other sites More sharing options...
kdash1228 Posted December 16, 2021 Author Share Posted December 16, 2021 Just now, raudsepp said: I'm glad to hear that. But do you know what the reason was? Not a clue. I didn't make any changes or clear any cache/cookies. Link to comment Share on other sites More sharing options...
pullidea-dev Posted December 16, 2021 Share Posted December 16, 2021 Strange. I guess it might be JavaScript issue. Link to comment Share on other sites More sharing options...
SmartDataSoft Posted December 16, 2021 Share Posted December 16, 2021 Please clear the cache from var/cache and also from backend. then check. also remove all your browser cache and check in ignite mode. Hope it will solve. you can enable the debug mode by following this article https://classydevs.com/guide-how-can-we-fix-error-500-in-prestashop/ and check if their is any error Thank you Link to comment Share on other sites More sharing options...
gray Posted January 30, 2022 Share Posted January 30, 2022 (edited) I have exactly the same problem with PS1.7.8.2. I have disabled and removed most modules, so I am ruuning on just core modules. But I do have 2 themes installed plus the classic default (3 themes). Maybe its a clash of themes?, maybe overides Did you sort out the problem. Can you share the steps taken to overcome it. What does 'check in ignite mode' mean. 20220130_183040.mp4 Edited January 30, 2022 by gray add check in ignite mode and video added (see edit history) Link to comment Share on other sites More sharing options...
kdash1228 Posted January 30, 2022 Author Share Posted January 30, 2022 @gray - "ignite mode" might be spelled wrong. SmartDataSoft may have meant to type "incognito mode". Honestly, I did not do anything specific to fix the issue other than log out & log back in. Here is what I would try: 1. Load prestashop back store in Incognito mode 2. Clear cache in Prestashop 3. Right click in browser > Inspect > Application > Storage > "Clear Site Data" Link to comment Share on other sites More sharing options...
webbrent Posted April 4 Share Posted April 4 I recently had the same issue - I just bumped the website down to php7.3 instead of using 7.4 - Seems to have done the job. Link to comment Share on other sites More sharing options...
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