Description & Summary Text Box are missing

[kdash1228]

I just upgraded to PS 1.7.8.2 (I'm also using PHP 7.4)

When I open a product page to edit, the Description & Summary text boxes appear for a second and then disappear.

Any idea why or what I need to do to fix it?

[pullidea-dev]

Can you share the console log?

[kdash1228]

3 minutes ago, raudsepp said:

Can you share the console log?

Well, I went to get the logs right your comment and of course, the fields are appearing now. Gotta love technology.

[pullidea-dev]

I'm glad to hear that. But do you know what the reason was?

[kdash1228]

Just now, raudsepp said:

I'm glad to hear that. But do you know what the reason was?

Not a clue. I didn't make any changes or clear any cache/cookies.

[pullidea-dev]

Strange. I guess it might be JavaScript issue.

[SmartDataSoft]

Please clear the cache from var/cache and also from backend. then check. also remove all your browser cache and check in ignite mode. Hope it will solve.

you can enable the debug mode by following this article https://classydevs.com/guide-how-can-we-fix-error-500-in-prestashop/ and check if their is any error

Thank you

[gray]

I have exactly the same problem with PS1.7.8.2. I have disabled and removed most modules, so I am ruuning on just core modules. But I do have 2 themes installed plus the classic default (3 themes). Maybe its a clash of themes?, maybe overides

Did you sort out the problem.

Can you share the steps taken to overcome it.

What does 'check in ignite mode' mean.

Edited January 30, 2022 by gray
add check in ignite mode and video added (see edit history)

[kdash1228]

@gray - "ignite mode" might be spelled wrong. SmartDataSoft may have meant to type "incognito mode".

Honestly, I did not do anything specific to fix the issue other than log out & log back in.

Here is what I would try:

1. Load prestashop back store in Incognito mode

2. Clear cache in Prestashop

3. Right click in browser > Inspect > Application > Storage > "Clear Site Data"