Problem with PrestaShop home page 1.7

[PietroElle]

Hello to all

Prestashop Version Used 1.7.7.8

After putting my site online, Google is having difficulty crawling my site from PageSpeed Insights (it reports the following error)

"Lighthouse returned the error: ERRORED_DOCUMENT_REQUEST. Could not reliably load the requested page in Lighthouse. Make sure the verified URL is the correct one and that the server is responding appropriately to all requests. (Status code: 403)"

When I try to insert the home link on Google Ads it gives me the following: "Destination not working"

I tried to hear Google support and they tell me that it could be either a hosting problem or a site problem. The server farm tells me that everything is fine on their part.

Even the search console has a hard time scanning my home.

Can you tell me what could have happened? The site has been migrated from Wordpress (woocommerce) to prestashop. At the Front Office everything is ok so that the first orders begin to arrive.

Can someone help me?

Thanks

the site is the following: dnasalus.it

[Nickz]

21 minutes ago, PietroElle said:

I tried to hear Google support and they tell me that it could be either a hosting problem or a site problem. The server farm tells me that everything is fine on their part

very few server staff will take responsibility. I know a few VPS outfits who throttle their VPS causing that error. 100% of them are on the cheaper aisle of hosters.

[PietroElle]

2 minuti fa, Nickz dice:

pochissimi membri del personale del server si assumeranno la responsabilità. Conosco alcuni outfit VPS che limitano il loro VPS causando quell'errore. Il 100% di loro si trova nella corsia più economica degli hoster.

Hi Nick

Thank you for your answer. But I have other sites in this server farm and this has never happened to me.

Could it be an ht.access file problem?

I am seeing that the home is redirected I don't know where.

But if you see the site from the outside everything works ok.

I do not know what to do.

[Nickz]

Pm me with the data if you want.

Or paste it here what your .htaccess tells you.

[PietroElle]

# ~~start~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again
# .htaccess automaticaly generated by PrestaShop e-commerce open-source solution
# http://www.prestashop.com - http://www.prestashop.com/forums

<IfModule mod_rewrite.c>
<IfModule mod_env.c>
SetEnv HTTP_MOD_REWRITE On
</IfModule>

RewriteEngine on

#Domain: dnasalus.it
RewriteRule . - [E=REWRITEBASE:/]
RewriteRule ^api(?:/(.*))?$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L]

# Images
RewriteCond %{HTTP_HOST} ^dnasalus.it$
RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.jpg [L]
RewriteCond %{HTTP_HOST} ^dnasalus.it$
RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.jpg [L]
RewriteCond %{HTTP_HOST} ^dnasalus.it$
RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.jpg [L]
RewriteCond %{HTTP_HOST} ^dnasalus.it$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.jpg [L]
RewriteCond %{HTTP_HOST} ^dnasalus.it$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.jpg [L]
RewriteCond %{HTTP_HOST} ^dnasalus.it$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.jpg [L]
RewriteCond %{HTTP_HOST} ^dnasalus.it$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.jpg [L]
RewriteCond %{HTTP_HOST} ^dnasalus.it$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9$10.jpg [L]
RewriteCond %{HTTP_HOST} ^dnasalus.it$
RewriteRule ^c/([0-9]+)(\-[\.*_a-zA-Z0-9-]*)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2$3.jpg [L]
RewriteCond %{HTTP_HOST} ^dnasalus.it$
RewriteRule ^c/([a-zA-Z_-]+)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2.jpg [L]
# AlphaImageLoader for IE and fancybox
RewriteRule ^images_ie/?([^/]+)\.(jpe?g|png|gif)$ js/jquery/plugins/fancybox/images/$1.$2 [L]

# Dispatcher
RewriteCond %{REQUEST_FILENAME} -s [OR]
RewriteCond %{REQUEST_FILENAME} -l [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^.*$ - [NC,L]
RewriteRule ^.*$ %{ENV:REWRITEBASE}index.php [NC,L]
</IfModule>

AddType application/vnd.ms-fontobject .eot
AddType font/ttf .ttf
AddType font/otf .otf
AddType application/font-woff .woff
AddType font/woff2 .woff2
<IfModule mod_headers.c>
    <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|svg)$">
        Header set Access-Control-Allow-Origin "*"
    </FilesMatch>

    <FilesMatch "\.pdf$">
      Header set Content-Disposition "Attachment"
      Header set X-Content-Type-Options "nosniff"
    </FilesMatch>
</IfModule>

<Files composer.lock>
    # Apache 2.2
    <IfModule !mod_authz_core.c>
        Order deny,allow
        Deny from all
    </IfModule>

    # Apache 2.4
    <IfModule mod_authz_core.c>
        Require all denied
    </IfModule>
</Files>
<IfModule mod_expires.c>
    ExpiresActive On
    ExpiresByType image/gif "access plus 1 month"
    ExpiresByType image/jpeg "access plus 1 month"
    ExpiresByType image/png "access plus 1 month"
    ExpiresByType text/css "access plus 1 week"
    ExpiresByType text/javascript "access plus 1 week"
    ExpiresByType application/javascript "access plus 1 week"
    ExpiresByType application/x-javascript "access plus 1 week"
    ExpiresByType image/x-icon "access plus 1 year"
    ExpiresByType image/svg+xml "access plus 1 year"
    ExpiresByType image/vnd.microsoft.icon "access plus 1 year"
    ExpiresByType application/font-woff "access plus 1 year"
    ExpiresByType application/x-font-woff "access plus 1 year"
    ExpiresByType font/woff2 "access plus 1 year"
    ExpiresByType application/vnd.ms-fontobject "access plus 1 year"
    ExpiresByType font/opentype "access plus 1 year"
    ExpiresByType font/ttf "access plus 1 year"
    ExpiresByType font/otf "access plus 1 year"
    ExpiresByType application/x-font-ttf "access plus 1 year"
    ExpiresByType application/x-font-otf "access plus 1 year"
</IfModule>

<IfModule mod_headers.c>
    Header unset Etag
</IfModule>
FileETag none
<IfModule mod_deflate.c>
    <IfModule mod_filter.c>
        AddOutputFilterByType DEFLATE text/html text/css text/javascript application/javascript application/x-javascript font/ttf application/x-font-ttf font/otf application/x-font-otf font/opentype image/svg+xml
    </IfModule>
</IfModule>

#If rewrite mod isn't enabled
ErrorDocument 404 /index.php

# ~~end~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again

[Nickz]

On Gtmetrix I get this
 

Quote

 

Analysis Error

The page returned an error: 403 Forbidden

GTmetrix tried to access the page, but your server has denied access. Your server or application may be blocking GTmetrix or it requires a login.

For more details on general GTmetrix errors, read our guide.

 

 

[PietroElle]

 

2 minuti fa, Nickz dice:

Su Gtmetrix ottengo questo
 

 

I saw.

I tried it too.

In your opinion, can it be linked to server problems or because I have blocked the sale in all countries except Italy?

[Nickz]

Are those part of your htaccess or have you placed it into the htaccess?
 

Quote

 

<IfModule mod_expires.c>
    ExpiresActive On
    ExpiresByType image/gif "access plus 1 month"
    ExpiresByType image/jpeg "access plus 1 month"
    ExpiresByType image/png "access plus 1 month"
    ExpiresByType text/css "access plus 1 week"
    ExpiresByType text/javascript "access plus 1 week"
    ExpiresByType application/javascript "access plus 1 week"
    ExpiresByType application/x-javascript "access plus 1 week"
    ExpiresByType image/x-icon "access plus 1 year"
    ExpiresByType image/svg+xml "access plus 1 year"
    ExpiresByType image/vnd.microsoft.icon "access plus 1 year"
    ExpiresByType application/font-woff "access plus 1 year"
    ExpiresByType application/x-font-woff "access plus 1 year"
    ExpiresByType font/woff2 "access plus 1 year"
    ExpiresByType application/vnd.ms-fontobject "access plus 1 year"
    ExpiresByType font/opentype "access plus 1 year"
    ExpiresByType font/ttf "access plus 1 year"
    ExpiresByType font/otf "access plus 1 year"
    ExpiresByType application/x-font-ttf "access plus 1 year"
    ExpiresByType application/x-font-otf "access plus 1 year"
</IfModule>

<IfModule mod_headers.c>
    Header unset Etag
</IfModule>
FileETag none
<IfModule mod_deflate.c>
    <IfModule mod_filter.c>
        AddOutputFilterByType DEFLATE text/html text/css text/javascript application/javascript application/x-javascript font/ttf application/x-font-ttf font/otf application/x-font-otf font/opentype image/svg+xml
    </IfModule>
</IfModule>

 

 

[PietroElle]

1 minuto fa, Nickz dice:

Fanno parte del tuo htaccess o lo hai inserito nell'htaccess?
 

 

I have not entered anything in the ht.access.

I just bought some plugins:
 for the redirect, one for the canonical seo
and one Hreflang.

I have installed the latest version of the warehouse theme.

But I've never edited the htaccess file

[Nickz]

Ok then deactivate one and test if its stays the same. If not activate it again an deactivate the next. Then report.

[PietroElle]

5 minuti fa, Nickz dice:

Ok, quindi disattivane uno e verifica se rimane lo stesso. In caso contrario, riattivarlo e disattivare il successivo. Poi riferisci.

No way

I tried to disable these modules but scanning with GT Metrix always gives the same error.

[Nickz]

Have you cleaned out your caches before?

[PietroElle]

1 minuto fa, Nickz dice:

Hai già ripulito le tue cache?

Cache cleaned up

[Nickz]

Not only the one of your site also the browsercache before attempting gmetrix again.

[PietroElle]

12 ore fa, Nickz dice:

Not only the one of your site also the browsercache before attempting gmetrix again.

 

12 ore fa, Nickz dice:

Not only the one of your site also the browsercache before attempting gmetrix again.

Hi Nick nothing to do.

[Fabry]

Hi Pietro,

are you on Serverplan right? Have you some cache between website and server like Cloudflare?....sometime can give problems, but also it can be a firewall  on server. Contact your hosting, for sure that can detect where the problem comes from. Or maybe some plugin installed can give problem too...

Anyway i'm outside Italy and no problem with the website, it's fast, but in gtmetrix i get the error..bots are blocked...

[PietroElle]

8 minuti fa, Fabry dice:

ciao Pietro,

sei su Serverplan giusto? Hai della cache tra sito Web e server come Cloudflare?....a volte può dare problemi, ma può anche essere un firewall sul server. Contatta il tuo hosting, per essere sicuro che possa rilevare da dove proviene il problema. O forse anche qualche plugin installato può dare problemi...

Comunque sono fuori dall'Italia e nessun problema con il sito, è veloce, ma in gtmetrix mi da l'errore..i bot sono bloccati...

Hello Fabri

The site is very fast I know, I can't understand where this problem is coming from. Serverfarm is double-checking the problem for me. I have tried deactivating the plugins to no avail. The other pages are crawled regularly by Google, the problem is just crawling the home page.

Has it ever happened to you? Anyway yes, I'm on Serverplan.

Let me know if you can help me.

Thanks

[Fabry]

On Serverplan i had some customer websites, but i've never had such problem. Also it's not possible to crawl the website with other softwares like Screaming Frog and the page isn't blocked by robot. If i check robot.txt get this msg "Crawling http://dnasalus.it with Googlebot is allowed!"..but in Gtmetrix you get the error

[PietroElle]

21 minuti fa, Fabry dice:

On Serverplan i had some customer websites, but i've never had such problem. Also it's not possible to crawl the website with other softwares like Screaming Frog and the page isn't blocked by robot. If i check robot.txt get this msg "Crawling http://dnasalus.it with Googlebot is allowed!"..but in Gtmetrix you get the error

Hello

The serverfarm confirmed that it was a security issue. After some parameters unlocked, everything is now ok.

[Fabry]

Good!:-)

Ciao

[PietroElle]

On 27/7/2022 at 9:31 AM, mirkodescalchi dice:

Hi Pietro, Even problem myself. Hosting Serverplan to which I wrote but still no answer. What parameters unlocked you?

Ciao Pietro, Anche io stesso problema. Hosting Serverplan a cui ho scritto ma ancora nessuna risposta. Quali parametri ti hanno sbloccato? 

Hi Mirko

Sorry for the late reply, but I just had time to check what we said with the serverplan technicians. I start from the assumption that I have never had a problem with them, indeed when I requested assistance they were always ready to solve the problem. (obviously as long as the problem is within their competence, they often went even further).

Let's go to the problem

The problem with my home page back then was a crawl problem related to a security rule that they disabled after so many checks. Before resolving it, however, we did many tests to understand where it arose.

The home of my ecommerce practically could not be crawled by any system, starting from google ads for search network campaigns up to page speed to calculate the speed of the site.

After many tests they disabled a mod_security rule. After the deactivation of this, everything returned to normal functioning.

For any information do not hesitate to contact me. If I can, I will gladly help you.

Have a nice Sunday

Peter

[mirkodescalchi]

Hi Peter,

different problem here but have just solve myself. Issue on code and DB. Just delete some thing and the Home Page works fine now.

Thanks so much for your support.

Have a nice August

Mirko.