[solved] no incomings mails after update from Prestashop 1.7.4.4 to 1.7.8.1

[kenvdvgsm]

hello all,

on November 16th I've done a 1-click upgrade from Prestashop version 1.7.4.4 to 1.7.8.1.
Mainly the update went well, some small finetuning that I did linked to the layout.
Just 1 point what is not working, issue with the mails, when placing aan order, the client nor we are receiving the order mail.

In the e-mail settings, I took all the input from One.com
but I'm still getting the below error:
Error: check the mailconfiguration
Connection to tcp://send.one.com:465 Timed Out

below the setting that I keyed in:

e-maildomain --> empty
SMTP-sever --> mailout.one.com, also tried with send.one.com
SMTP-username --> mailadres from One.com hosting
SMTP-password --> password from the mail (password reset has already been done)
Encryption --> TLS (also tried SSL)
Poort --> 465

I also keyed-in the details from our Telenet mail, but the same message over here.

does anybody know what it could be?
of what the issue is?

thanks in advanced

Kind regards
Ken

Edited November 26, 2021 by kenvdvgsm (see edit history)

[kenvdvgsm]

hello all,

problem is solved.

it was a combined problem with the cache and in combination of the server port it's ok now.

have a good weekend

[Raphael1312]

Hello,
I have the same problem for my store in 1.7.8.1. Could you be more specific in the procedure to resolve the problem that you followed?
Thanks in advance

[kenvdvgsm]

hello Raphael,

my webhosting cleared the cache and they changed the server port and it worked.

ask them if they have another server port and if they can clear the cache

 

keep us informed,

good luck!

[Raphael1312]

Tx Ken,

I do this quickly and I keep you informed

[TheRaph]

Salvation ,

after contact with my host (one.com), they solved the problem after a manipulation on the server but I have no details.
However, the correct settings for sending via SMTP via one.com are:

SMTP server -> send.one.com
User -> email address hosted at one.com !
Password -> mailbox password used
Encryption -> SSL
Port -> 465
And tick `` both ''

[kenvdvgsm]

Top Raph, glad that it is back working!

 my hosting is also at one.com.

😉

 

[Ocelie]

Mille mercis Leraph! ça fonctionne enfin !