Vidar Bjerkeland Posted November 18, 2021 Share Posted November 18, 2021 I have tried to update from 1.7.8.0 to 1.7.8.1 using 1-click upgrade. When clicking on the 1-click upgrade in admin-panel, I get immediately an HTTP 500 ERROR. The log on the SiteGround server shows this error: It appears that this problem is related to the actual application and not the server. As soon as I try to open the "1-click Upgrade". the following error is being generated: 2021-11-17 12:46:59.253045 [Wed Nov 17 12:46:59.252997 2021] [:error] [pid 9066] [client 82.118.240.146:44610] PHP Fatal error: Uncaught Error: Class 'Symfony\Component\Debug\Exception\FatalThrowableError' not found in /home/customer/www/racinghorses.eu/public_html/vendor/symfony/symfony/src/Symfony/Component/Debug/ErrorHandler.php:559, referer: https://racinghorses.eu//index.php?controller=AdminDashboard&token=abb00599a85666a8b03a7cb1d49fb75f 2021-11-17 12:46:59.253095 [Wed Nov 17 12:46:59.253028 2021] [:error] [pid 9066] [client 82.118.240.146:44610] Stack trace:, referer: https://racinghorses.eu//index.php?controller=AdminDashboard&token=abb00599a85666a8b03a7cb1d49fb75f 2021-11-17 12:46:59.253101 [Wed Nov 17 12:46:59.253065 2021] [:error] [pid 9066] [client 82.118.240.146:44610] #0 [internal function]: Symfony\Component\Debug\ErrorHandler->handleException(Object(Error)), referer: https://racinghorses.eu//index.php?controller=AdminDashboard&token=abb00599a85666a8b03a7cb1d49fb75f 2021-11-17 12:46:59.253104 [Wed Nov 17 12:46:59.253071 2021] [:error] [pid 9066] [client 82.118.240.146:44610] #1 {main}, referer: https://racinghorses.eu//index.php?controller=AdminDashboard&token=abb00599a85666a8b03a7cb1d49fb75f 2021-11-17 12:46:59.253142 [Wed Nov 17 12:46:59.253125 2021] [:error] [pid 9066] [client 82.118.240.146:44610] thrown in /home/customer/www/racinghorses.eu/public_html/vendor/symfony/symfony/src/Symfony/Component/Debug/ErrorHandler.php on line 559, referer: https://racinghorses.eu//index.php?controller=AdminDashboard&token=abb00599a85666a8b03a7cb1d49fb75f I would be very thankful for any advise who can let me solve this problem with the version upgrade of my 1.7.8.0 PrestaShop Multistore. Link to comment Share on other sites More sharing options...
SmartDataSoft Posted November 18, 2021 Share Posted November 18, 2021 Hello, Did you backup the site before one click update. It will better to download the zip file and upload in sever folder and manually zip select from update area. some time download failed if internet make problem thank you 1 Link to comment Share on other sites More sharing options...
Vidar Bjerkeland Posted November 18, 2021 Author Share Posted November 18, 2021 11 hours ago, SmartDataSoft said: Hello, Did you backup the site before one click update. It will better to download the zip file and upload in sever folder and manually zip select from update area. some time download failed if internet make problem thank you Hello, thank you for advise. I am novise when it comes to the server issues. Does your company provide support for PrestaShop on the matter? I would be interested in having a frequent 2 line support from your company in those cases when I am not able to solve the issues myself. For more than 10 years, I have been able to solv issues myself, but this time with the 1-click upgrade module that is failing, I'm stuck. I have no idea how to run the module without getting the HTTP 500 ERROR. Link to comment Share on other sites More sharing options...
Sashok Posted November 18, 2021 Share Posted November 18, 2021 Always install modules and update with disabled debug mode ! And also look at what Presta herself wrote in her log here: /var/logs/*.* Best regards, Oleksandr Nechyporenko Link to comment Share on other sites More sharing options...
cassandra8 Posted November 23, 2021 Share Posted November 23, 2021 I am on siteground as well and the same thing happened to me. How were you able to fix? I had updated a couple of weeks ago and just got around to opening when this happened. I tried to restore to that point but still returns a 500 error. Link to comment Share on other sites More sharing options...
Vidar Bjerkeland Posted November 23, 2021 Author Share Posted November 23, 2021 please be aware that due to the latest changes the ZipArchive::extractTo functionality triggered by the module is causing a very large number of files to be opened at the same time. The limit on SiteGround GoGeek plans is 4096 which should be enough for the functionality of most applications. It appears that with the latest changes in the module it tries to open more than 16 000 files while attempting the upgrade. This is a very increased value and they are not able to adjust their servers to match the demand. So, with SiteGround, the only solution will be to upgrade to their solution> Jump Start 80,00€/mo EXCL. VAT Link to comment Share on other sites More sharing options...
Sashok Posted November 23, 2021 Share Posted November 23, 2021 5 minutes ago, cassandra8 said: I am on siteground as well and the same thing happened to me. How were you able to fix? I had updated a couple of weeks ago and just got around to opening when this happened. I tried to restore to that point but still returns a 500 error. In this case, the reason was from the server side... new kernel 1.7.8.x is more demanding on server resources (for example, the value of the ulimit parameter) therefore only works well on tuned VPS or VDS There should be a more accurate text of your error in the webserver logs or in the prestashop logs: /var/logs How may I help you? Link to comment Share on other sites More sharing options...
cassandra8 Posted November 23, 2021 Share Posted November 23, 2021 Thanks so much for the reply! Prestashop needs to fix this and fast. And siteground is no picnic either with the latest domain issue causing us all to go down for a week. 1 Link to comment Share on other sites More sharing options...
cassandra8 Posted November 23, 2021 Share Posted November 23, 2021 I also do not understand why version 4.12 of 1 click upgrade worked with upgrading to 1.7.7.8. I had no problem upgrading using this version Then when I updgrade once I was already on 1.7.7.8 it threw the error. Link to comment Share on other sites More sharing options...
Sashok Posted November 23, 2021 Share Posted November 23, 2021 12 minutes ago, cassandra8 said: I also do not understand why version 4.12 of 1 click upgrade worked with upgrading to 1.7.7.8. I had no problem upgrading using this version Then when I updgrade once I was already on 1.7.7.8 it threw the error. text of your error in the webserver logs or in the prestashop logs: /var/logs and install newest version 4.13 https://github.com/PrestaShop/autoupgrade/releases #408: Fix CLI upgrade by @atomiix and check this page in BO: /youradmin/index.php/configure/advanced/system-information/ if it is also 500, then the reason is in your webserver my config: Link to comment Share on other sites More sharing options...
Arno Peck Posted December 16, 2021 Share Posted December 16, 2021 Same problem, Trying to update to prestashop_1.7.8.2 in a Siteground hosted site, and I have tis error in the log of the updater: [INTERNAL] /home/customer/www/DOMAIN/public_html/modules/autoupgrade/classes/ZipAction.php line 154 - ZipArchive::extractTo(/home/customer/www/DOMAIN/public_html/ADMIN/autoupgrade/latest/localization/CLDR/core/common/main/fo.xml): failed to open stream: Too many open files Link to comment Share on other sites More sharing options...
SmartDataSoft Posted December 16, 2021 Share Posted December 16, 2021 4 hours ago, Arno Peck said: Same problem, Trying to update to prestashop_1.7.8.2 in a Siteground hosted site, and I have tis error in the log of the updater: [INTERNAL] /home/customer/www/DOMAIN/public_html/modules/autoupgrade/classes/ZipAction.php line 154 - ZipArchive::extractTo(/home/customer/www/DOMAIN/public_html/ADMIN/autoupgrade/latest/localization/CLDR/core/common/main/fo.xml): failed to open stream: Too many open files You site is shared or dedicated. The error logs problem in file node limit of the server . Some server has file limit or space limit. It occure error at the time of unzip the file due to many files. Thank you Link to comment Share on other sites More sharing options...
Arno Peck Posted December 16, 2021 Share Posted December 16, 2021 So what I should do? Why is not done by batches? Looks that tis problem is quite common, so it would be great having a fix for the updater instead of changing hosting! Link to comment Share on other sites More sharing options...
cassandra8 Posted December 16, 2021 Share Posted December 16, 2021 I have had nothing but problems from Siteground with my site. Every time I try to move or update something I am getting a 500 error in the back end stating too many files opened. It has soemthing to do with cache. The option was to reinstall a clean install and start over or start over with a new hosting and move away from Prestashop. Sorry Prestashop but I am moving. Link to comment Share on other sites More sharing options...
Sashok Posted December 16, 2021 Share Posted December 16, 2021 new kernel 1.7.8.x is more demanding on server resources (for example, the value of the ulimit parameter) therefore only works well on tuned VPS or VDS Link to comment Share on other sites More sharing options...
cassandra8 Posted December 16, 2021 Share Posted December 16, 2021 Exactly why Prestashop will never truly be for the small business. VPS and VDS can be expesnsive therfore prestahshop will loose a signifcant amount of clients going forward. Link to comment Share on other sites More sharing options...
Sashok Posted December 16, 2021 Share Posted December 16, 2021 (edited) The cost of renting separate virtual or real servers is also getting cheaper https://www.hetzner.com/cloud and they may already be cheaper than the old hosting, but the site will be on a more modern computer hardware Examples of fresh site optimization on the 1.7.8 core: https://nasosvdom.com/ru/ https://pagespeed.web.dev/report?url=https%3A%2F%2Fnasosvdom.com%2Fru%2F https://kma.ua/ru/ https://gtmetrix.com/reports/kma.ua/VOR92HJK/ Edited December 21, 2021 by Sashok (see edit history) Link to comment Share on other sites More sharing options...
w3bsolutions Posted December 21, 2021 Share Posted December 21, 2021 On 11/23/2021 at 3:51 PM, Vidar Bjerkeland said: please be aware that due to the latest changes the ZipArchive::extractTo functionality triggered by the module is causing a very large number of files to be opened at the same time. The limit on SiteGround GoGeek plans is 4096 which should be enough for the functionality of most applications. It appears that with the latest changes in the module it tries to open more than 16 000 files while attempting the upgrade. This is a very increased value and they are not able to adjust their servers to match the demand. So, with SiteGround, the only solution will be to upgrade to their solution> Jump Start 80,00€/mo EXCL. VAT Workaround if you don't wanna spend that money just to be able to upgrade: Link to comment Share on other sites More sharing options...
mikitkt Posted January 9, 2023 Share Posted January 9, 2023 A workaround in case you get error 500 with manual update from local directory: if you have already updated the autoupgrade module, upload via ftp the old version and modify all config.xml files changing the version to 4.15.0. Thus the module opens and the update can start. Link to comment Share on other sites More sharing options...
Sashok Posted September 24, 2023 Share Posted September 24, 2023 new version 4.16.4 https://github.com/PrestaShop/autoupgrade/releases Link to comment Share on other sites More sharing options...
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