Design DiPierro Posted November 17, 2021 Share Posted November 17, 2021 Hello, I bought a module and it does not work properly. I tried to contact the module support on several occasions but I have no answer. I need help to return the module. Best regards! Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 17, 2021 Share Posted November 17, 2021 Depend on the developer. Which one was it? If it was from Mypresta developer. Better report to official prestashop support, so maybe they can help you with that. Link to comment Share on other sites More sharing options...
joseantgv Posted November 17, 2021 Share Posted November 17, 2021 hace 21 minutos, ComGrafPL dijo: Depend on the developer. Which one was it? If it was from Mypresta developer. Better report to official prestashop support, so maybe they can help you with that. What's the problem with Mypresta? Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 17, 2021 Share Posted November 17, 2021 2 minutes ago, joseantgv said: What's the problem with Mypresta? Well, a lot of people's complaining recently. No support, no contact after module purchase etc, no refunds. Sadly. Link to comment Share on other sites More sharing options...
Design DiPierro Posted November 17, 2021 Author Share Posted November 17, 2021 Hello, The module is this: RGPD PRO - Reglamento General de Protección de Datos - Community developer. I have tried to talk to prestashop support in the cancel order section but I have not heard back yet and in the chat room they told me that I have to wait. I have been trying to return the product since the 11th but it is very difficult to talk to the help desk with immediate response. Best regards! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 9, 2021 Share Posted December 9, 2021 Hi simply file a dispute with your payment provider, for PayPal for example file a dispute. There is very little else you can do. this forum is not for setting disputes with developers so I will be locking it. happy selling Link to comment Share on other sites More sharing options...
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