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Fail to send automatics email


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Hello,

I don't receive automatic emails from my website. (new order, create account etc.)
Is their something specific i need to configure in order to make this working fine ?

Cheers,

Nico

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4 hours ago, toimata said:

Hello,

I don't receive automatic emails from my website. (new order, create account etc.)
Is their something specific i need to configure in order to make this working fine ?

Cheers,

Nico

Hi,

Configure  smtp and test it is working or not . For configuring smtp check link given below

https://www.hiddentechies.com/blog/prestashop/configure-smtp-prestashop-store/

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  • 4 weeks later...
Posted (edited)

Hello,

I need to use PHP mail as i don't have the domain yet neither associated email account.
I checked on my host side, everything looks OK
It seems the issue is related to the Prestashop 1.7.7.1 (i use php 7.3.29) release, as there are many people complaining about the same error.
In order to determine if the issue is indeed related to the application, I installed an older version (Prestashop 1.6) on a test subdomain:
http://ps16.nicolasp24.sg-host.com/admin780pdpa4d Admin user: [email protected] Password: eured4d5

Then I send a test message that was successfully submitted by the server:

2021-08-22 17:57:18.507 [24826] 1mHrig-0006SQ-Fw <= [email protected] H=(c90529.sgvps.net) [127.0.0.1]:43130 I=[127.0.0.1]:25 P=smtp S=974 M8S=0 RT=0.003s [email protected]ost.com T="Test message -- Prestashop" from <nicolas.plichart@gmail.com> for [email protected] 2021-08-22 17:57:18.512 [24827] cwd=/var/spool/exim 4 args: /usr/sbin/exim -d=0x80001 -Mc 1mHrig-0006SQ-Fw 2021-08-22 17:57:22.546 [24827] 1mHrig-0006SQ-Fw => [email protected] F=<nicolas.plichart@gmail.com> P=<nicolas.plichart@gmail.com> R=lookuphost T=remote_smtp S=1222 H=outbound.mailspamprotection.com [35.206.105.37]:587 I=[35.213.151.85]:37044 X=TLS1.2:AES128-GCM-SHA256:128 CV=yes DN="/CN=*.mailspamprotection.com" C="250 OK id=1mHrii-0009UF-PU" QT=4.049s DT=3.599s 2021-08-22 17:57:22.547 [24827] 1mHrig-0006SQ-Fw Completed QT=4.052s

Does somedy have a solution ?

Cheers,

Nicolas

Edited by toimata (see edit history)

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  • 3 weeks later...

Hi all,

I Test (Use /usr/sbin/sendmail) the Mail and get the error:

"Expected response code 220 but got an empty response"

first: Can I get a "better" error-information? There is a setting I have to change to make the error-information more informatif?
Or this is the default-error-message?

I can find in the console the request "

{
    "test_email_sending[send_email_to]": "[email protected]",
    "test_email_sending[mail_method]": "1",
    "test_email_sending[smtp_server]": "smtp.",
    "test_email_sending[smtp_username]": "",
    "test_email_sending[smtp_password]": "",
    "test_email_sending[smtp_port]": "25",
    "test_email_sending[smtp_encryption]": "off",
    "test_email_sending[_token]": "gFFiE-pVjBCP6Hxg3rcLK6fORUQtfZGmjcjjy9QG2As"
}

and response:

{
    "errors": [
        "Fehler: Bitte prüfen Sie Ihre Einstellungen",
        "Expected response code 220 but got an empty response"
    ]
}

 

I have to use SMTP?

 

yours daniel

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