Error 500 Apache Log Included

[adamwall]

So I have been trying to install PS 1.7.7.3 for a week now and today I have attempted 1.7.7.4 I keep getting a Ps_Account class not found exception. Now if I try to install using 'Private' mode, then the installer works; however, the site doesn't work and the admin folder is inaccessible.

Here is the error: [Mon May 03 10:29:10.410202 2021] [php7:error] [pid 201094] [client 69.92.226.250:55614] PHP Fatal error:  Uncaught Symfony\\Component\\Debug\\Exception\\ClassNotFoundException: Attempted to load class "Ps_accounts" from the global namespace.\nDid you forget a "use" statement? in /var/www/html/presta/modules/ps_metrics/vendor/prestashop/prestashop-accounts-auth/src/Handler/ErrorHandler/ErrorHandler.php:63\nStack trace:\n#0 /var/www/html/presta/modules/ps_metrics/vendor/prestashop/prestashop-accounts-auth/src/Handler/ErrorHandler/ErrorHandler.php(106): PrestaShop\\AccountsAuth\\Handler\\ErrorHandler\\ErrorHandler->__construct()\n#1 /var/www/html/presta/modules/ps_metrics/vendor/prestashop/prestashop-accounts-auth/src/Installer/Install.php(59): PrestaShop\\AccountsAuth\\Handler\\ErrorHandler\\ErrorHandler::getInstance()\n#2 /var/www/html/presta/modules/ps_metrics/ps_metrics.php(112): PrestaShop\\AccountsAuth\\Installer\\Install->installPsAccounts()\n#3 /var/www/html/presta/src/Adapter/Module/Module.php(249): Ps_metrics->install()\n#4 /var/www/html/presta/src/Core/Addon/Module/ModuleManager.php(302): PrestaShop\\PrestaShop\\Adapter\\Module\\M in /var/www/html/presta/modules/ps_metrics/vendor/prestashop/prestashop-accounts-auth/src/Handler/ErrorHandler/ErrorHandler.php on line 63, referer: https://prestacart.courtneyscandles.com/install/index.php?restart=true

Edited May 3, 2021 by adamwall (see edit history)

[musicmaster]

Try to disable the module ps_accounts

[adamwall]

This is a fresh install, so how would I go about doing that?

[musicmaster]

It is just a module. And as it is a new one it may be a source of trouble for some.

[adamwall]

So I would like to provide an update to my situation;

I created a test machine and gave it everything my hosted machine has, and I got that store to work. So my hosted machine is a KVM on NameCheap. I have direct access to it and it has Ubuntu 20.04 64-bit installed to it. (Which is what I installed to the test machine.) 

I have given every file and folder 777 for install.

I have not changed any port settings or added ssl yet, but have added this to the 000-default.conf file;
    <Directory /var/www/html>
        AllowOverride All
        Options +Indexes
        Require all granted
    </Directory>

I have included the php.ini file.

Also including the apache log file.

php.ini error8080.log

Edited May 5, 2021 by adamwall (see edit history)

[adamwall]

 

On 5/4/2021 at 10:26 AM, musicmaster said:

It is just a module. And as it is a new one it may be a source of trouble for some.

I was meaning, how do I disable the module from being installed? I know how to enable and disable modules after the installation, but this is stopping the installation from finishing.

[Nickz]

22 hours ago, adamwall said:

 

I was meaning, how do I disable the module from being installed? I know how to enable and disable modules after the installation, but this is stopping the installation from finishing.

You go to modules and services and have all listed there.

[adamwall]

 

2 hours ago, Nickz said:

You go to modules and services and have all listed there.

This is an error during a fresh installation, the admin panel is not available.

[Nickz]

19 minutes ago, adamwall said:

This is an error during a fresh installation, the admin panel is not available.

default PHP Version of the apatche server is?

Is the php.ini correct? Max_memory should be 256 if I'm not mistaken. Look at the requierements.

[musicmaster]

On 5/5/2021 at 5:41 PM, adamwall said:

 

I was meaning, how do I disable the module from being installed? I know how to enable and disable modules after the installation, but this is stopping the installation from finishing.

I agree. This is a bit puzzling.

Since PS 1.7.7.3 Prestashop standard installs the modules ps_metrics and ps_accounts. It looks like they are dynamically loaded from the Prestashop site.

Your best option might be to get a slightly older version (1.7.7.2 or 1.7.7.3) from https://www.prestashop.com/en/versions

[adamwall]

Alright, so I was able to get the install to finish, the analytics module that was failing to install is still not installing, but I was able to get past the install after changing the owner of all the files and directories from root to www-data.