Duy Duy Posted April 20, 2021 Share Posted April 20, 2021 (edited) Hello everyone, i need help. After my customer orders, they got blank page, also in my BackOffice -> Orders tab, received the orders but do not show any products relate. ps version: 1.7.5.2 PHP version: 7.2.24-0ubuntu0.18.04.7 MySQL version: 10.1.47-MariaDB-0ubuntu0.18.04.1 My website: zora-store.de Looking for an answers. Thank you in advance. Edited April 20, 2021 by Duy Duy (see edit history) Link to comment Share on other sites More sharing options...
Prestachamps Posted April 20, 2021 Share Posted April 20, 2021 Hi, most probably they have the white page on the order-confirmation page, where the payment module is creating the order, and the order is not being created fully, so it has missing products. Have you installed or enabled lately some modules? as those can cause this behavior. Also all orders have this issue, or only some which are using a certain payment type? Also you can search for the error in your shop's Error log in folder /var/logs/prod/ folder, or place an order, and enable the debug mode just before stepping into/loading of the the order-confirmation page, to see what is the error on that page which is causing the white page. Kind regards , Leo. Link to comment Share on other sites More sharing options...
Duy Duy Posted April 20, 2021 Author Share Posted April 20, 2021 1 hour ago, Prestachamps said: Hi, most probably they have the white page on the order-confirmation page, where the payment module is creating the order, and the order is not being created fully, so it has missing products. Have you installed or enabled lately some modules? as those can cause this behavior. Also all orders have this issue, or only some which are using a certain payment type? Also you can search for the error in your shop's Error log in folder /var/logs/prod/ folder, or place an order, and enable the debug mode just before stepping into/loading of the the order-confirmation page, to see what is the error on that page which is causing the white page. Kind regards , Leo. 1. I do not installed any modules recently. 2. All orders have this issue , and the payment type im using to test was Bank transfer. 3. I enable debug mode and make an order, then it comes up like this: Best regards, DUY. Link to comment Share on other sites More sharing options...
joseantgv Posted April 21, 2021 Share Posted April 21, 2021 Do you have the last version from this module? https://github.com/PrestaShop/ps_emailalerts/releases Link to comment Share on other sites More sharing options...
joseantgv Posted April 21, 2021 Share Posted April 21, 2021 Or maybe you have to downgrade https://www.gitmemory.com/issue/PrestaShop/PrestaShop/23743/805234726 Link to comment Share on other sites More sharing options...
Duy Duy Posted April 22, 2021 Author Share Posted April 22, 2021 23 hours ago, joseantgv said: Do you have the last version from this module? https://github.com/PrestaShop/ps_emailalerts/releases yes , i got the latest version of this v2.2.2 Link to comment Share on other sites More sharing options...
Duy Duy Posted April 22, 2021 Author Share Posted April 22, 2021 23 hours ago, joseantgv said: Or maybe you have to downgrade https://www.gitmemory.com/issue/PrestaShop/PrestaShop/23743/805234726 how to downgrade this? best regards, Duy. Link to comment Share on other sites More sharing options...
Prestachamps Posted April 22, 2021 Share Posted April 22, 2021 Hi @Duy Duy, uninstall and delete the current module, and then download the 2.2.2 verson from here: https://github.com/PrestaShop/ps_emailalerts/releases/tag/v2.2.2 open the archive, rename the folder from "ps_emailalerts-2.2.2" to "ps_emailalerts". and the install this version. Kind regards, Leo Link to comment Share on other sites More sharing options...
Duy Duy Posted April 22, 2021 Author Share Posted April 22, 2021 34 minutes ago, Prestachamps said: Hi @Duy Duy, uninstall and delete the current module, and then download the 2.2.2 verson from here: https://github.com/PrestaShop/ps_emailalerts/releases/tag/v2.2.2 open the archive, rename the folder from "ps_emailalerts-2.2.2" to "ps_emailalerts". and the install this version. Kind regards, Leo i tried to upload and failed , i deleted the old one. Best regards, DUY. Link to comment Share on other sites More sharing options...
Prestachamps Posted April 22, 2021 Share Posted April 22, 2021 Hi, try to upload it using FTP in this case, have you renamed the folder inside the zip file to ps_emailalerts ? Kind regards, Leo Link to comment Share on other sites More sharing options...
Duy Duy Posted April 27, 2021 Author Share Posted April 27, 2021 On 4/22/2021 at 5:17 PM, Prestachamps said: Hi, try to upload it using FTP in this case, have you renamed the folder inside the zip file to ps_emailalerts ? Kind regards, Leo Hi Leo, I renamed it, also uploaded in ftp, but it does not show the module in BackOffice. Best regards, DUY. Link to comment Share on other sites More sharing options...
Prestachamps Posted April 30, 2021 Share Posted April 30, 2021 Hi, If you want, please send me the FTP details and BO access in PM, and I'll have a quick look at why you cannot install it. Also, do you have a Development copy of your site, where you can test this? Kind regards, Leo Link to comment Share on other sites More sharing options...
Duy Duy Posted May 4, 2021 Author Share Posted May 4, 2021 On 4/30/2021 at 11:32 AM, Prestachamps said: Hi, If you want, please send me the FTP details and BO access in PM, and I'll have a quick look at why you cannot install it. Also, do you have a Development copy of your site, where you can test this? Kind regards, Leo Hi Leo. Thank you so much for the replies and give me advices to fix. Luckily, the problem was solved. Best regards, DUY NGUYEN. Link to comment Share on other sites More sharing options...
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