prestashop Uncaught Exception: Variable "severity Message" does not exist

[bmcarvalho]

after update 1.7.7.2 i alway get email error message, when checkinh logs i have 2 errors everytime we log in

 

30664 xxxxxxx     (127)        Internal Server Error     002021-03-09 10:48

30663 xxxxxxx     (127)         Internal Server Error      002021-03-09 10:48

Severity should be 1-5 and not 127

 

when debuging and trying to accces log agains i get the following error

Variable "severityMessage" does not exist.

 

CRITICAL10:59:44phpUncaught Exception: Variable "severityMessage" does not exist.

CRITICAL10:59:44requestUncaught PHP Exception Twig\Error\RuntimeError: "Variable "severityMessage" does not exist." at /home/osotaoda/public_html/src/PrestaShopBundle/Resources/views/Admin/Common/Grid/Columns/Content/severity_level.html.twig line 47

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[▼ "exception" => RuntimeError {#3428 ▶} ]

 

 

LOGS : 

 

2021-03-09 19:45:33] request.INFO: Matched route "admin_module_notification_count". {"route":"admin_module_notification_count","route_parameters":{"_controller":"PrestaShopBundle\\Controller\\Admin\\Improve\\Modules\\AlertsController::notificationsCountAction","_legacy_controller":"AdminModulesNotifications","_legacy_link":"AdminModulesNotifications:count","_route":"admin_module_notification_count"},"request_uri":"https://www.xxxxxxxxxx.pt/adminfolder/index.php/improve/modules/alerts/count?_token=nIndVuIfQffYv1_9eA0MiSY5JYM13A5WqWZT49lbDVo","method":"GET"} []
[2021-03-09 19:45:33] security.DEBUG: Read existing security token from the session. {"key":"_security_main","token_class":"Symfony\\Component\\Security\\Core\\Authentication\\Token\\UsernamePasswordToken"} []
[2021-03-09 19:45:33] security.DEBUG: User was reloaded from a user provider. {"provider":"PrestaShopBundle\\Security\\Admin\\EmployeeProvider","username":"xxxxxxxxxxxx"} []
[2021-03-09 19:45:33] app.ERROR: Data from PrestaShop Addons is invalid, and cannot fallback on cache.  {"exception":"Client error response [url] https://api-addons.prestashop.com?format=json&iso_lang=pt&iso_code=PT&version=1.7.7.2&shop_url=http%3A%2F%2Fxxxxxxxxxxxxxxxxxxxx&method=listing&action=customer&username=xxxxxxxxx&password=xxxxxxxx [status code] 400 [reason phrase] Bad Request"} []
[2021-03-09 19:45:33] security.DEBUG: Stored the security token in the session. {"key":"_security_main"} []

 

 

 

[2021-03-09 12:44:57] security.DEBUG: Stored the security token in the session. {"key":"_security_main"} []
[2021-03-09 12:44:58] doctrine.DEBUG: SELECT name FROM pshu_module WHERE active = 1 [] []
[2021-03-09 12:44:58] request.INFO: Matched route "_wdt". {"route":"_wdt","route_parameters":{"_controller":"web_profiler.controller.profiler:toolbarAction","token":"5cb2a5","_route":"_wdt"},"request_uri":"https://xxxxxxxxxxxx/adminfolder/index.php/_wdt/5cb2a5?_token=g-EjLmbA-GLH5nnQotvn0NCG_xvYuEppCnWDuDym27U","method":"GET"} []
[2021-03-09 12:44:58] php.INFO: User Deprecated: Creating Doctrine\ORM\Mapping\UnderscoreNamingStrategy without making it number aware is deprecated and will be removed in Doctrine ORM 3.0. {"exception":"[object] (ErrorException(code: 0): User Deprecated: Creating Doctrine\\ORM\\Mapping\\UnderscoreNamingStrategy without making it number aware is deprecated and will be removed in Doctrine ORM 3.0. at /home/xxxxxxx/public_html/vendor/doctrine/orm/lib/Doctrine/ORM/Mapping/UnderscoreNamingStrategy.php:66)"} []
[2021-03-09 12:44:58] php.INFO: User Deprecated: Implementing "Symfony\Component\HttpKernel\DataCollector\DataCollectorInterface" without the "reset()" method is deprecated since Symfony 3.4 and will be unsupported in 4.0 for class "Csa\Bundle\GuzzleBundle\DataCollector\GuzzleCollector". {"exception":"[object] (ErrorException(code: 0): User Deprecated: Implementing \"Symfony\\Component\\HttpKernel\\DataCollector\\DataCollectorInterface\" without the \"reset()\" method is deprecated since Symfony 3.4 and will be unsupported in 4.0 for class \"Csa\\Bundle\\GuzzleBundle\\DataCollector\\GuzzleCollector\". at /home/xxxxxxxx/public_html/vendor/symfony/symfony/src/Symfony/Component/HttpKernel/Profiler/Profiler.php:215)"} []
[2021-03-09 12:44:58] doctrine.DEBUG: SELECT name FROM pshu_module WHERE active = 1 [] []
[2021-03-09 12:44:58] request.INFO: Matched route "admin_common_notifications". {"route":"admin_common_notifications","route_parameters":{"_controller":"PrestaShopBundle\\Controller\\Admin\\CommonController::notificationsAction","_legacy_controller":"AdminCommon","_legacy_link":"AdminCommon","_route":"admin_common_notifications"},"request_uri":"https://xxxxxxxxxx/adminfolder/index.php/common/notifications?_token=g-EjLmbA-GLH5nnQotvn0NCG_xvYuEppCnWDuDym27U&rand=1615293898797","method":"POST"} []
[2021-03-09 12:44:58] security.DEBUG: Read existing security token from the session. {"key":"_security_main","token_class":"Symfony\\Component\\Security\\Core\\Authentication\\Token\\UsernamePasswordToken"} []
[2021-03-09 12:44:58] security.DEBUG: User was reloaded from a user provider. {"provider":"PrestaShopBundle\\Security\\Admin\\EmployeeProvider","username":"xxxxxxxxxxxxxxx"} []
[2021-03-09 12:44:58] php.INFO: User Deprecated: Creating Doctrine\ORM\Mapping\UnderscoreNamingStrategy without making it number aware is deprecated and will be removed in Doctrine ORM 3.0. {"exception":"[object] (ErrorException(code: 0): User Deprecated: Creating Doctrine\\ORM\\Mapping\\UnderscoreNamingStrategy without making it number aware is deprecated and will be removed in Doctrine ORM 3.0. at /home/osotaoda/public_html/vendor/doctrine/orm/lib/Doctrine/ORM/Mapping/UnderscoreNamingStrategy.php:66)"} []
[2021-03-09 12:44:58] php.INFO: User Deprecated: Implementing "Symfony\Component\HttpKernel\DataCollector\DataCollectorInterface" without the "reset()" method is deprecated since Symfony 3.4 and will be unsupported in 4.0 for class "Csa\Bundle\GuzzleBundle\DataCollector\GuzzleCollector". {"exception":"[object] (ErrorException(code: 0): User Deprecated: Implementing \"Symfony\\Component\\HttpKernel\\DataCollector\\DataCollectorInterface\" without the \"reset()\" method is deprecated since Symfony 3.4 and will be unsupported in 4.0 for class \"Csa\\Bundle\\GuzzleBundle\\DataCollector\\GuzzleCollector\". at /home/xxxxxxxx/public_html/vendor/symfony/symfony/src/Symfony/Component/HttpKernel/Profiler/Profiler.php:215)"} []
[2021-03-09 12:44:58] security.DEBUG: Stored the security token in the session. {"key":"_security_main"} []
[2021-03-09 12:45:04] doctrine.DEBUG: SELECT name FROM pshu_module WHERE active = 1 [] []
[2021-03-09 12:45:04] request.INFO: Matched route "admin_performance_save". {"route":"admin_performance_save","route_parameters":{"_controller":"PrestaShopBundle\\Controller\\Admin\\Configure\\AdvancedParameters\\PerformanceController::processFormAction","_legacy_controller":"AdminPerformance","_legacy_link":"AdminPerformance:update","_route":"admin_performance_save"},"request_uri":"https://xxxxxxxx/adminfolder/index.php/configure/advanced/performance/?_token=g-EjLmbA-GLH5nnQotvn0NCG_xvYuEppCnWDuDym27U","method":"POST"} []
[2021-03-09 12:45:04] security.DEBUG: Read existing security token from the session. {"key":"_security_main","token_class":"Symfony\\Component\\Security\\Core\\Authentication\\Token\\UsernamePasswordToken"} []
[2021-03-09 12:45:04] security.DEBUG: User was reloaded from a user provider. {"provider":"PrestaShopBundle\\Security\\Admin\\EmployeeProvider","username":"xxxxxxxxxxxxxxx"} []
[2021-03-09 12:45:04] php.INFO: User Deprecated: Creating Doctrine\ORM\Mapping\UnderscoreNamingStrategy without making it number aware is deprecated and will be removed in Doctrine ORM 3.0. {"exception":"[object] (ErrorException(code: 0): User Deprecated: Creating Doctrine\\ORM\\Mapping\\UnderscoreNamingStrategy without making it number aware is deprecated and will be removed in Doctrine ORM 3.0. at /home/osotaoda/public_html/vendor/doctrine/orm/lib/Doctrine/ORM/Mapping/UnderscoreNamingStrategy.php:66)"} []
[2021-03-09 12:45:04] doctrine.DEBUG: SELECT * FROM pshu_memcached_servers [] []
[2021-03-09 12:45:04] php.INFO: User Deprecated: Implementing "Symfony\Component\HttpKernel\DataCollector\DataCollectorInterface" without the "reset()" method is deprecated since Symfony 3.4 and will be unsupported in 4.0 for class "Csa\Bundle\GuzzleBundle\DataCollector\GuzzleCollector". {"exception":"[object] (ErrorException(code: 0): User Deprecated: Implementing \"Symfony\\Component\\HttpKernel\\DataCollector\\DataCollectorInterface\" without the \"reset()\" method is deprecated since Symfony 3.4 and will be unsupported in 4.0 for class \"Csa\\Bundle\\GuzzleBundle\\DataCollector\\GuzzleCollector\". at /home/xxxxxx/public_html/vendor/symfony/symfony/src/Symfony/Component/HttpKernel/Profiler/Profiler.php:215)"} []
[2021-03-09 12:45:04] security.DEBUG: Stored the security token in the session. {"key":"_security_main"} []

 

 

Any ideas 

 

thank you

 

[Shaw Kwok]

I've also have this problem. I don't know if it occurred when I'm logging in the backoffice. I think i get it randomly. I'm starting getting these message when I've configured the 'Mail Alert'- module. I've changed the list of the E-mail addresses.
 

My email message i receive in my email is like :
---------

Hallo {firstname} {lastname},

Nieuw alarm bericht opgeslagen

OPGELET: er is een nieuwe waarschuwing in het logboek van de backoffice.

U kan deze bekijken via Geavanceerde Paramaters > Logs in uw backoffice.

------------------
Customers can still doing online shopping and pay.

---------------------
Update : "Disable all overrides" was 'Yes', now is it 'No'.  (Turned off)

I don't if this helped. I will reply after 2 days of no getting log-warning message. Or I will reply if I still getting messages.

---------------------

Update 2: Didn't helped, still getting same message in my log and email

 

Edited March 14, 2021 by Shaw Kwok
Update (see edit history)

[Arteinfo]

Disable Prestashop Metrics module. 

[Shaw Kwok]

5 hours ago, Arteinfo said:

Disable Prestashop Metrics module. 

I try this and I will report it after a 2 days.

[Victor Arocha]

On 3/14/2021 at 5:46 AM, Shaw Kwok said:

I've also have this problem. I don't know if it occurred when I'm logging in the backoffice. I think i get it randomly. I'm starting getting these message when I've configured the 'Mail Alert'- module. I've changed the list of the E-mail addresses.
 

My email message i receive in my email is like :
---------

Hallo {firstname} {lastname},

Nieuw alarm bericht opgeslagen

OPGELET: er is een nieuwe waarschuwing in het logboek van de backoffice.

U kan deze bekijken via Geavanceerde Paramaters > Logs in uw backoffice.

------------------
Customers can still doing online shopping and pay.

---------------------
Update : "Disable all overrides" was 'Yes', now is it 'No'.  (Turned off)

I don't if this helped. I will reply after 2 days of no getting log-warning message. Or I will reply if I still getting messages.

---------------------

Update 2: Didn't helped, still getting same message in my log and email

 

I'm having exactly the same issue. Did you found a solution?

Regards.

 

[Dilton]

Prestashop 1.7.5.2 here.

Same problem.

Here's how it happened:

Everytime I logged in to Backoffice (1st page Dashboard) a log alert Internal Server Error was generated and I got the email about it. It happened everytime I refreshed the Dashboard page. So I figured out it must be the Prestashop Metrics module.

So I went on and disabled it. By doing that I lost access to Backoffice (just get a blank page, no errors whenever I try to enter Backoffice).

Then I enabled debug mode. Now I can access Backoffice but if I try to go to the server Logs it crashes with the OP error.

Cleared caches, uninstalled Prestashop Metrics, disable all dashboard modules, regenerated .htaccess files. Problems persists. And I have no access to Backoffice if I disable debug mode.

Now what???

 

Edit:
maybe these help?

CRITICAL 12:10:08phpUncaught Exception: Variable "severityMessage" does not exist.

CRITICAL 12:10:08requestUncaught PHP Exception Twig\Error\RuntimeError: "Variable "severityMessage" does not exist." at /var/www/vhosts/panacea3.gr/httpdocs/eshop/src/PrestaShopBundle/Resources/views/Admin/Common/Grid/Columns/Content/severity_level.html.twig line 47

Edited April 16, 2021 by Dilton
Addition of error message (see edit history)

[Pierre1]

I have the same problem in PS 1.7.6.9 for few days, no changes have been made on Prestashop but it is constantly sending mails with log information. First I got (127) Unauthorized messages and then (127) Internal Server Error.

This happens when I am on the PS dashboard, I tried to deactivate the PS_Metrics module which was activated on this page and it seems that PS does not produce any more errors ...

They have certainly changed something in the way PS_Metrics works through their API ...

(I had tried to deactivate the mails but this option in the back office to deactivate the log mails does not seem to work for this type of errors.)

Edited April 16, 2021 by Pierre1 (see edit history)

[Shaw Kwok]

I think disable the Prestashop Metrics module did the trick. I'm not receiving any error anymore.

[renatototo]

The following modification solved the error about SeverityMessage not defined when displaying logs in debug mode.

This doesn't resolve the root cause of the issue which is the creation of the log when displaying the Dashboard.

1- Open file  src/PrestaShopBundle/Resources/views/Admin/Common/Grid/Columns/Content/severity_level.html.twig

2- Search line #42   {% set severityClass = '' %}

3- Add after   {% set severityMessage = '' %}

Source :

https://build.prestashop.com/news/coreweekly-14-2021/   check #23856 that redirects to github

https://github.com/PrestaShop/PrestaShop/pull/23856

Edited April 20, 2021 by renatototo (see edit history)

[Kriter.io]

On 4/20/2021 at 12:42 PM, renatototo said:

The following modification solved the error about SeverityMessage not defined when displaying logs in debug mode.

This doesn't resolve the root cause of the issue which is the creation of the log when displaying the Dashboard.

1- Open file  src/PrestaShopBundle/Resources/views/Admin/Common/Grid/Columns/Content/severity_level.html.twig

2- Search line #42   {% set severityClass = '' %}

3- Add after   {% set severityMessage = '' %}

Source :

https://build.prestashop.com/news/coreweekly-14-2021/   check #23856 that redirects to github

https://github.com/PrestaShop/PrestaShop/pull/23856

thanks. I did what you suggested and i have no more errors in LOGS....but i cannot access BO (error 500). It allows me to enter BO only on DEBUG "ON" that i have to turn it on or off via ftp.

Do you know what could it be? and how i could solve the problem?

Regards

Fabrizio

[Thierry_montpellier]

Hello,
I had this error today and I used the solution of adding the line :
{% set severityMessage = '' %} 
in the :
src/PrestaShopBundle/Resources/views/Admin/Common/Grid/Columns/Content/severity_level.html.twig

To solve my problem I had to add this line at the beginning of the file before using this variable:
{% if severity == 1 %}

Thank you for all your messages on this support page.