Duy Duy Posted February 17, 2021 Share Posted February 17, 2021 can somebody got a same problem like me? i cannot delete a dummy categories and also cannot add new categories in main menu. My prestashop version: 1.7.7.1 Link to comment Share on other sites More sharing options...
Duy Duy Posted February 17, 2021 Author Share Posted February 17, 2021 14 minutes ago, ndiaga said: Hi, Do you have products in those categories? Also enable the debug mode to see what error warning you have . Hi, i just installed it yesterday. I tried to create dummy category first and i tried to delete it but cannot. I tried do some research about the issue, clear cache or change to IE site but it doesnot help. About the debug mode, i am not fully understand yet, where should i check after enable debug mode? it seems like no errors so far, i suppose. Thank you Link to comment Share on other sites More sharing options...
Duy Duy Posted February 17, 2021 Author Share Posted February 17, 2021 7 minutes ago, ndiaga said: For the Debug mode go to BO> Advanced Parameters> Performance . You have it there. Is your system requirements ok? PHP version etc ? Link to comment Share on other sites More sharing options...
Duy Duy Posted February 17, 2021 Author Share Posted February 17, 2021 Just now, Duy Duy said: can you see for me if there are some errors occur? i am newbie of this Link to comment Share on other sites More sharing options...
Duy Duy Posted February 17, 2021 Author Share Posted February 17, 2021 14 minutes ago, ndiaga said: This is not clear . Did you face any warning during installation? i believe that there are no warning during the installation process. Link to comment Share on other sites More sharing options...
ChristianR - Nimeos Posted February 17, 2021 Share Posted February 17, 2021 Hello, try to do what I mention ndiaga activate the debug mode of prestashop. Once you do this, go to delete the categories you want and pay attention if you get an error screen, if not, maybe there are errors in AJAX requests that should already be seen in the browser console to try to identify the problem. Regards, Christian Ramírez CEO at Nimeos.co Link to comment Share on other sites More sharing options...
Duy Duy Posted February 18, 2021 Author Share Posted February 18, 2021 9 hours ago, ChristianR - Nimeos said: Hello, try to do what I mention ndiaga activate the debug mode of prestashop. Once you do this, go to delete the categories you want and pay attention if you get an error screen, if not, maybe there are errors in AJAX requests that should already be seen in the browser console to try to identify the problem. Regards, Christian Ramírez CEO at Nimeos.co i got this problem after activate the debug mode. Link to comment Share on other sites More sharing options...
Duy Duy Posted February 18, 2021 Author Share Posted February 18, 2021 when i go to the Categories, it show like this . Then i click that, it will show the picture above. i dont know what is the problem with that. Link to comment Share on other sites More sharing options...
ChristianR - Nimeos Posted February 18, 2021 Share Posted February 18, 2021 That 500 error is because the data to show or the prestashop debugger exceeds the established, please tell me what version of PHP you have on the server, it may be related to the problem generating multiple errors. You should also be aware if you have recently installed a module that may be failing. For now show me what version of PHP you use? Regards, Christian Ramírez CEO at Nimeos.co Link to comment Share on other sites More sharing options...
Duy Duy Posted February 18, 2021 Author Share Posted February 18, 2021 10 minutes ago, ChristianR - Nimeos said: That 500 error is because the data to show or the prestashop debugger exceeds the established, please tell me what version of PHP you have on the server, it may be related to the problem generating multiple errors. You should also be aware if you have recently installed a module that may be failing. For now show me what version of PHP you use? Regards, Christian Ramírez CEO at Nimeos.co Here is my php version Link to comment Share on other sites More sharing options...
ChristianR - Nimeos Posted February 18, 2021 Share Posted February 18, 2021 1 hour ago, Duy Duy said: Here is my php version Well, the compatibility of PrestaShop seems to be fine, I don't know how to help you more here, if you wish you can contact me through my website (free of charge) at the bottom of the answer and if you have a little confidence I can help you to review directly on your website and see if we find the solution and be able to post it here to help those who have the problem. Regards, Christian Ramírez CEO at Nimeos.co Link to comment Share on other sites More sharing options...
Duy Duy Posted March 15, 2021 Author Share Posted March 15, 2021 anyone got same problem? i stil cannot solve this. Link to comment Share on other sites More sharing options...
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