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Cart can not be loaded error


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Hola, llevo un tiempo teniendo problemas con algunos pedidos. 
Recibo el dinero pero no recibo ni el mail ni puedo ver los artículos, en errores en el back office pone esto


Frontcontroller::init - Cart cannot be loaded or an order has already been placed using this cart

alguien me puede ayudar por favor? 
pruebo a actualizar la versión? 
gracias 

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