Hide DHL carrier for virtual product

[finaweb]

Hi Team,

I have created a shop https://shop1.fina.org/ and it has few virtual products

example https://shop1.fina.org/home/7-nf-affiliation-fee.html

I also have a paid module of 'DHL Express Shipping with Label" installed.

When I select a virtual product and proceed to checkout; I see DHL as a carrier listed in my shipping tab. I believe, being a virtual product this should be hidden.

I tried to find solutions on forum before posting this query. I find a similar query in a thread but without a solution.

I request my friends here to help me with a thread link that has similar query and an accepted answer to it. If there is no such question previously answered then please help me by replying a solution to this question.

 

 

 

[joseantgv]

But have you set this product as virtual product? If it's a virtual product, the shipping step should be skipped.

[finaweb]

Dear @joseantgv, thank you for the comment. The product is indeed set as 'Virtual product'. I am not asked for a shipping step while checkout process but the shipment carrier is still displayed. This is what I want to hide.

regards

Pritam

Edited January 27, 2021 by finaweb (see edit history)

[finaweb]

for a non virtual product I see the shipping step as seen in the image file

[finaweb]

Please let me know if an expert here needs a view access to BO.