[SOLVED] Image Undefined

[powerdada2 1]

Hi,

Prestashop 1.7.6.8

I am trying to find this 404 error, I have this on all my products  ( console chrome)

Failed to load resource: the server responded with a status of 404 () undefined:1 

Any ideas?

[musicmaster 677]

Two things to try:

 - move the cursor over the word "undefined: 1". It will display some link

 - look at the source code of the page (left click with the mouse in the browser and select source code). Search with what you found in the previous step for the exact location of the "undefined" resource.

 

[powerdada2 1]

Hi,

This is related to the category where product are

mysite/mycategory/undefined

All my products have this :-(

 

[R4xx4r 6]

Hi,

I have no idea if this could help, but I also had a problem with category images and after I "rebuild" the images it works.

So you can try:

• log in into backend
• optimization -> design -> images
  • on the bottom you have a button with something like rebuild thumbnails (i use it in german so i dont know the exactly naming in EN sry)

 

This solved a few image problems and also some image not found issues for me.

 

[powerdada2 1]

Hi,

Thanks have try this 

Still have the same problem 😞

 

 

[razaro 577]

Any chance you can share a link to your product page ?

[powerdada2 1]

Hey 

off corse, Your help can help me

exemple:

https://www.smokershop.be/en/cigarette-filter-tubes/3316-mascotte-gold-200

Thanks  😉

[razaro 577]

Not sure for image, did not get error every time, but think it is some image that is loaded through JavaScript. But got this error few times

bottom-5b91eb1159.js:2417 Uncaught TypeError: $(...).lazy is not a function

and block with bundle products do not load. On refresh it is fine though.

If you want try to disable Smarty cache for CSS and JS, clear cache and debug bit more.

So maybe some preloaded image for lazyload or main product image zoom area.

[musicmaster 677]

Looks like you solved the problem. I don't see any missing image.

[powerdada2 1]

Hi,

I still have it.... very strange 

When you click on F5.... sometimes error disappears

 

Edited January 21 by powerdada2 (see edit history)

[razaro 577]

I do get error also but just in new incognito window and when first time checking the product. 

Think it might be connected to zoom feature as then zoom is not active, but that is just a guessing.

@powerdada2   could you disable Smarty cache for JS  and clear PrestaShop cache?

[powerdada2 1]

Hi,

done 😉

 

[razaro 577]

Yes, definitely from elastic zoom plugin and it code.

But I could not find a solution, for now.

[powerdada2 1]

1 hour ago, razaro said:

Yes, definitely from elastic zoom plugin and it code.

But I could not find a solution, for now.

Hi,

Can't you switch this off?

Is this from Prestashop?

Thanks in advance for the support!

[razaro 577]

Well that comes from theme, you might have option somewhere 

to turn on/off zoom on product page.

 

[powerdada2 1]

10 minutes ago, razaro said:

Well that comes from theme, you might have option somewhere 

to turn on/off zoom on product page.

 

YES !!!!

thank you, finally found

just turned off, error away

 

[razaro 577]

Nice

Do not forget to enable back Smarty cache for JS.

Have a good day

[powerdada2 1]

Already done 😉