Darussalam Posted January 12, 2021 Share Posted January 12, 2021 (edited) Hello, I tried to do upgrade from 1.7.6.8 to 1.7.7.1 but kept running into this issue. I tried a fresh install of 1.7.7.1 downloaded today and it also has the same issue. I keep geting stuck at the login screen: https://prnt.sc/wjxs3w . It doesn't make a difference if the pw is correct or not, still same screen comes up even after trying different browsers. I couldn't figure it out even with the debug on, it doesn't give any errors nor could I find anything in the error_log. I opened a bug request but it was closed prematurely. Any help will be appreciated. Edited January 12, 2021 by Darussalam (see edit history) Link to comment Share on other sites More sharing options...
Razi Posted January 12, 2021 Share Posted January 12, 2021 Hello, can you try to login in Private window of browser also rename the var/cache folder and try again Link to comment Share on other sites More sharing options...
Darussalam Posted January 12, 2021 Author Share Posted January 12, 2021 Razi, thanks for your response. I just tried it and it still gives me the same screen. Link to comment Share on other sites More sharing options...
Razi Posted January 12, 2021 Share Posted January 12, 2021 if you enter wrong password its show red alert of wrong password or user ? and if you enter correct login access then its only redirect on same login page? right ? Link to comment Share on other sites More sharing options...
Darussalam Posted January 13, 2021 Author Share Posted January 13, 2021 I just figured out from this requirements post that I need mySQL v5.7 for v1.7.7 while I have v5.6 installed. I think this may be causing the hanging of the backoffice login. It doesn't matter if the username/pw is correct or not both time it redirects to empty page as shown. Link to comment Share on other sites More sharing options...
JBW Posted January 13, 2021 Share Posted January 13, 2021 Hi, this is a known bug caused by outdated ICU version of your PHP. You need to upgrade. Details can be found here https://github.com/PrestaShop/PrestaShop/issues/22300 Link to comment Share on other sites More sharing options...
Darussalam Posted January 13, 2021 Author Share Posted January 13, 2021 Hi JBW, Thanks for this solution. Really appreciate it! I will contact the host to upgrade the ICU version which is 4.2.1 right now. Link to comment Share on other sites More sharing options...
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