Don't see all transactions/orders back in my Analytics account

[Bash]

I don't see all transactions/orders back in my Google Analytics account and Facebook business manager. I have analysed the missing transaction IDs but do not see any connection between the transactions. For example, I have a period in which Analytics indicates that there have been 55 orders, whereas in reality there have been 80+. (Relatively speaking, big difference right?)

I think it might be because not all my customers see the 'thank you' page. After all, that's where Analytics gets the 'conversion' from (I think). What could I do to fix this (& how)?

I am very interested to hear whether you can help me, because I am now desperate for this problem.

[CedCommerce Team]

Hello Bash,

Hope you are doing well.

We need your analytics, Facebook business manager & website details to look into it. Please provide the access so that we can help you.

Thanks!!!

Edited December 10, 2020 by CedCommerce Team
grammar error (see edit history)

[Bash]

I'm sorry, its not personal at all but I don't feel really comfortable to just give the access. 🙂 I was hoping members of this forum could point out possible reasons/solutions for this issue. 

[juanrojas]

Hello, how do you have the analytics configured in your prestashop? I think the best way is to install the tag manager and create events, these will measure whatever you want.