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Customers can't log in


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Hi everyone,

I tried anything I found on the Prestashop website, but unfortenaly nothing works.

So here's the problem:
- Customers can't log in on the website. They get an error: Authentication failed prestashop
 

It's not because of a wrong password! Any idea how to fix this? I'm desperate!

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2 minutes ago, Rhobur said:

Enable the Debug mode from Advanced Preferences->Performance and check for the error message when authenticating as a customer.

I tried it. But unfortunately nothing shows up. No error message at all! 

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2 hours ago, Rhobur said:

then check the apache/nginx log if you have server access or Cpanel error.log if you don't.

Didn't find anything related to the issue. However is the ssl log i found this:

 

[Sat Dec  5 12:37:39 2020] [error] [client 45.118.159.157] ap_pass_brigade failed with error 103: Software caused connection abort, referer: https://......../en/login?back=my-account
[Sat Dec  5 12:39:04 2020] [error] [client 94.157.133.156] ap_pass_brigade failed with error 103: Software caused connection abort, referer: https://.....Backoffice/index.php/configure/shop/maintenance/?_token=reszms2r7OlVoTohSg_9iCvYh-4CZsSDesmEYLAt-iA
[Sat Dec  5 12:40:20 2020] [error] [client 94.157.133.156] ap_pass_brigade failed with error 103: Software caused connection abort, referer: https://..../Backoffice/index.php/improve/design/themes/?_token=reszms2r7OlVoTohSg_9iCvYh-4CZsSDesmEYLAt-iA

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