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I can't see orders with Prestashop 1.7.7.0


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I updated to 1.7.7.0 this morning and everything seemed to be going fine until I saw that the orders could not be displayed, I got this: An exception has been thrown during the rendering of a template ("Unable to load template 'file: helpers / list / list_header.tpl'"). [Twig \ Error \ RuntimeError 0]

Also, after updating it gave me all these errors:

SQL 1.7.7.0 1709 in ALTER TABLE `ps_configuration` CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci: Index column size too large. The maximum column size is 767 bytes. SQL 1.7.7.0 1709 in ALTER TABLE `ps_connections_source` CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci: Index column size too large. The maximum column size is 767 bytes. SQL 1.7.7.0 1709 in ALTER TABLE `ps_customer` CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci: Index column size too large. The maximum column size is 767 bytes. SQL 1.7.7.0 1709 in ALTER TABLE `ps_employee` CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci: Index column size too large. The maximum column size is 767 bytes. SQL 1.7.7.0 1709 in ALTER TABLE `ps_order_state` CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci: Index column size too large. The maximum column size is 767 bytes. SQL 1.7.7.0 1709 in ALTER TABLE `ps_page_type` CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci: Index column size too large. The maximum column size is 767 bytes. SQL 1.7.7.0 1709 in ALTER TABLE `ps_smarty_cache` CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci: Index column size too large. The maximum column size is 767 bytes.

In the end I had to make a backup, although I have lost some of the information. The fact is that in another Prestashop, which I don't even use, things have gone better and if you see the orders they see. I need help to know what happens and how I can solve it, thank you very much. 

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  • 2 weeks later...

Prestashop 1.7.7

We have upgraded from 1.7.6 after updating modules (just a few free from Prestashop). The theme is the default one installed with PS.

The fontend appears ok.

The problem we have : in version 1.7.7, it seems that Prestashop has do modifications on the backend. The menu (left bar) is now empty. We can have access to some functionnalities with the quick access icon but not all.

We have search a lot but we can't find the way to access the functionalities like in version 1.7.6. We have try with a Mac, Windows 10 with Edge, Firefox & Brave without finding the solution to access the complete options (for exemple, to reactivate the cache after upgrading).

We are not programing specialist so we have call the ISP server support and they said that everything is ok at the OS level, PHP and MariaDB.

Server VPS OVH - 4 cores - 8 G Ram
Debian 10 Buster 64 bits
Database MariaDB 10.4.17
PHP 7.3.25

They say also that Prestashop has a lot of problems not solved and that developers continue to do modifications without trying to solve the existing bugs, so it's better not to update when a version is running well. OK, but how to go back to an older version without menu ?

We do a try with a Android smartphone but there less options in the backend and it's more difficult to use (not responsive).

We have take a look in the doc but there is no mention about the new menu replacement. May be a simple key sequence will be done quikly but witch one !

We have do the test on a second server with a small test shop and the problem is the same : no more menu just Quick Access to some functions.

Is someone has an idea on the best way to call these hiden functions ?

Any help will be welcome!

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