tztudio Posted October 16, 2020 Share Posted October 16, 2020 Hi, I have been getting FatalErrorException errors on my website tstudioleather.com, both the front office and back office. The pages eventually load without error, but only after hitting "refresh" several times. The Prestashop 1.7.6.8 software installation is located in /public_html/tstudioleather.com/. It is using PHP version 7.2.33. I should mention that have another website (tstudiojewelry.com) that is installed directly in /public_html. It running on an old version of Prestashop, v1.6.1.4, with PHP version 7.0.33. My question is this, could my FatalErrorException errors be caused by my Prestashop base URL settings? Both websites have the base URL set as "/" in both back offices. Should the tstudioleather.com website have the base URL set as "/tstudioleather.com"? That is the location where Prestashop 1.7.6.8 is installed. I tried changing that base URL setting to "/tstudioleather.com", but when I change it, I get a page of nothing but text. I completely lose the graphic interface. Are there other files that also need to be edited? Please keep in mind that I am not very technical. I know just enough to get myself into trouble : ) Link to comment Share on other sites More sharing options...
tztudio Posted October 17, 2020 Author Share Posted October 17, 2020 bump ... anyone have any thoughts? Thank you : ) Link to comment Share on other sites More sharing options...
tztudio Posted October 18, 2020 Author Share Posted October 18, 2020 Can someone please help me? Link to comment Share on other sites More sharing options...
tztudio Posted October 19, 2020 Author Share Posted October 19, 2020 bump ... Link to comment Share on other sites More sharing options...
JBW Posted October 20, 2020 Share Posted October 20, 2020 On 10/16/2020 at 6:46 PM, tztudio said: The Prestashop 1.7.6.8 software installation is located in /public_html/tstudioleather.com/ If you want to access it under www.tstudioleather.com/tstudioleather.com/ the domain would be tstudioleather.com and base URL would be /tstudioleather.com/ - yes it sounds very confusing, why don't you name the folder something like prestashop17? Link to comment Share on other sites More sharing options...
tztudio Posted October 20, 2020 Author Share Posted October 20, 2020 Since my Prestashop 1.7 software installation is in /public_html/tstudioleather.com/, I am just wondering what my base URL setting should be, in my back office? Link to comment Share on other sites More sharing options...
JBW Posted October 20, 2020 Share Posted October 20, 2020 As I said it depends how you want to access to/where your domain/subdomain points to. If you want to access it under www.tstudioleather.com/tstudioleather.com/ the domain would be tstudioleather.com and base URL would be /tstudioleather.com/ Link to comment Share on other sites More sharing options...
tztudio Posted October 20, 2020 Author Share Posted October 20, 2020 Oh, I see. No, I want the website to be tstudioleather.com. So, it sounds like I have it set correctly, at / Link to comment Share on other sites More sharing options...
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