Very slow store when user is logged with address and products in cart

[brunom75381]

Hello,

I am having problems with my store, most likely in calculating the shipping cost.
When a user is logged in, has a set address and has products in the cart, the entire store is extremely slow.
I tested the following conditions:
- User logged out -> Fast shop;
- User logged out with items in the cart -> Fast shop;
- User logged out with items in the cart adding the address for checkout -> Store extremely slow (returning code 500 - INTERNAL SERVER ERROR after some loading time)
- User logged in -> Fast shop;
- User logged in with items in the cart -> Fast shop;
- User logged in with the address set -> Fast shop;
- User logged in with items in the cart and address set -> Shop extremely slow (also returning code 500 after some loading time).

I use a shipping module (FRENET) and another marketplace module that integrates this FRENET module.

I want to know where to start looking to solve this loading problem.

Thank you!

[Prescol]

You should try disabling modules one by one, until you find which one is causing the problem. 

[JBW]

On 10/16/2020 at 6:28 PM, brunom75381 said:

(also returning code 500 after some loading time).

I use a shipping module (FRENET) and another marketplace module that integrates this FRENET module.

I want to know where to start looking to solve this loading problem.

If you have 500 error, you should be able to see the detail e.g. script casuing it in your server error log files. You can also activate debug mode to get them displayed in frontoffice