Order disappeared in the backoffice

[giesse]

Hello
I have this problem, an order has disappeared from the list in the back office.
The user has temporarily changed his data (name and surname) to place an order (order disappeared). He then placed a new order by placing his old data (visible order).

In the ps_orders table of the DB, the order record is visible.
Thanks
Gian

[Rachit Agarwal]

which information has been changed in DB to place a new order. Please describe in detail.

[giesse]

In the confirmation email (the order is no more present in the list in the back office) the name and the email are always the same.
Change the name and address in the "delivery address" and "billing address" section.

[drwebbe]

I have the same problem. Do you use SuperCheckout from Knowband ?

[giesse]

On 10/26/2020 at 1:33 PM, drwebbe said:

I have the same problem. Do you use SuperCheckout from Knowband ?

Yes I do.

I solved it thanks to the help of an Italian user, here the solution he sent me (I hope it is translated right)
Try going to the BO, open another order and then in the URL replace the order ID with the one you can't find. Then try opening the customer address page and save the address again.

[drwebbe]

Thanks Giesse !
That solved it indeed...

You made my day