Overview Activity not Loading and not showing orders in control panel dashboard

[Trovaweb]

Hi,

i'm trying to solve this issue that on BO dashboard i cannot see any statistics about orders and selling. As you can see in the screenshots i have several orders on these days but they not appear on dashboard.

Informazioni sul server Linux #1 SMP Tue Mar 17 23:49:17 UTC 2020 x86_64

Versione software del server: Apache

Versione di PHP: 7.2

Limite di memoria: 1024M

Tempo di esecuzione massimo: 90

Dimensione Max. dei file da caricare: 128M

Versione di PrestaShop: 1.7.6.5

URL negozio: https://diamondlife.eu/

Percorso negozio: /home/diamondlife/public_html

Tema attualmente utilizzato: gorilla

[Trovaweb]

Can anyone help me?

[Trovaweb]

Up

[salouso]

I have got the same problem. Zero orders showing on dashboard. All other stats seem to be fine. I have set all relevant order statuses to "validated", but that changes nothing. At the bottom of the list the average order amount is shown correctly. I amusing PS 1.7.8.

Has anyone got a solution for this?

Kind Regards

[ChrisRabkin]

Same issue here- using 1.7.8.7. No stats and when I try to change the parameters of the  Activity overview i get a technical error - was working fine before the product import this morning.

 

TECHNICAL ERROR:

Details:

Error thrown: [object Object]

Text status: parsererror

 

 

[ps8modules.com]

[Solved]

You can set the session location to /tmp , if you are using cpanel. then from php settings you need to change the session location. Then it will solve your issue. 

[ChrisRabkin]

On 10/20/2022 at 2:24 AM, 4you.software said:

[Solved]

You can set the session location to /tmp , if you are using cpanel. then from php settings you need to change the session location. Then it will solve your issue. 

This is infact the fix for the issues with the shipping carriers throwing the Technical Error message as well as the Stats on the main dasboard not populating and throwing the same error. 4you.software Thank you for your help!

[rachel01]

On 10/20/2022 at 9:24 AM, ps8moduly.cz said:

[Solved]

You can set the session location to /tmp , if you are using cpanel. then from php settings you need to change the session location. Then it will solve your issue. 

Hi,

I've the same problem

I need to replace  session.save_path = "/var/cpanel/php/sessions/ea-php56"

by session.save_path = "/tmp" ?

Thanks