[Solved] PrestaShopException - In Details about a customer

[JMiC]

Hello,

I'm new  user of PrestaShop and just appointed webmaster of an existing PtrestaShop site (non-profit). I get an error message from the backoffice of PrestaShop when clicking on details for a specific customers. I do not get the same error for other customer. I have 2 questions

• where should I start looking to solve this issue ?
• How could I avoid loosing the (real) customer info. It's not a test account.

Thanks

JMiC

Config:

• Version de PrestaShop : 1.7.1.2
• Thème actif : classic
• Informations du serveur : Linux #1 SMP Debian 5.5.17-1~bpo10+1 (2020-04-23) x86_64
• Version du logiciel serveur : Apache/2.4.25 (Debian)
• Version de PHP : 5.6.40
• Version de MySQL : 10.3.22-MariaDB-0+deb10u1

 

 

Edited August 31, 2020 by JMiC
Issue solved - title adapted (see edit history)

[JBW]

What is the error message?

[JMiC]

Hi JBW,

Here is the error message received:

[PrestaShopException]

Invalid address #155
at line 439 in file classes/Address.php

434.             // if an id_address has been specified retrieve the address
435.             if ($id_address) {
436.                 $address = new Address((int)$id_address);
437. 
438.                 if (!Validate::isLoadedObject($address)) {
439.                     throw new PrestaShopException('Invalid address #'.(int)$id_address);
440.                 }
441.             } elseif ($with_geoloc && isset($context->customer->geoloc_id_country)) {
442.                 $address             = new Address();
443.                 $address->id_country = (int)$context->customer->geoloc_id_country;
444.                 $address->id_state   = (int)$context->customer->id_state;

    AddressCore::initialize - [line 197 - classes/tax/Tax.php] - [1 Arguments]
    TaxCore::getProductEcotaxRate - [line 722 - classes/Cart.php] - [1 Arguments]
    CartCore->getProducts - [line 3861 - classes/Cart.php]
    CartCore->isVirtualCart - [line 1791 - classes/Cart.php]
    CartCore->getOrderTotal - [line 3638 - classes/Cart.php] - [1 Arguments]
    CartCore->getSummaryDetails - [line 746 - controllers/admin/AdminCustomersController.php]
    AdminCustomersControllerCore->renderView - [line 2072 - classes/controller/AdminController.php]
    AdminControllerCore->initContent - [line 209 - controllers/admin/AdminCustomersController.php]
    AdminCustomersControllerCore->initContent - [line 205 - classes/controller/Controller.php]
    ControllerCore->run - [line 369 - classes/Dispatcher.php]
    DispatcherCore->dispatch - [line 95 - admin/index.php]

Kind regards,

JMiC

[JBW]

There werer cases reported here in the forum where e.g. the email adress was invalid but saved anyway. So check the customer data for ID155 in the database and try to find and fix any inconsitencies there

[JMiC]

Thanks JBW

In the meantime, I found a solution with the help of Eolia.

For an unknown reason the record 155 in the table ps_address was missing.

I duplicated an existing adress record of the customer. I took an adress with the flag deleted active to avoid creating and adress visble to the customer

I have given this record the ID 155 (during duplication)

and it works... no error anymore