qcoupat Posted August 19, 2020 Share Posted August 19, 2020 Hello all, I have a client whom cannot access his account on my website. When he is trying to login, he gets the message that no account exists with this email. When he tries to create an account it says that an account already exists with this email ... On the BO I have no email adress/account with the the mentioned email adress of the client. Would anyone have a clue on how to correct this / anyone who exerienced this ? Thank you very much, ps: 1.6.1.3 Link to comment Share on other sites More sharing options...
Eolia Posted August 19, 2020 Share Posted August 19, 2020 In french here please^^ control in your database (ps_customer) if this account was deleted and present. Link to comment Share on other sites More sharing options...
qcoupat Posted August 19, 2020 Author Share Posted August 19, 2020 Okay pardon, merci beaucoup ! J'ai en effet trouver le contact dans cette bdd. Pour résoudre le problème, dois-je le supprimer de cette bdd ? Si oui, je dois sélectionner la ligne du client et la supprimer dans la requete SQL ? Si non, est-il possible de résoudre le problème sans supprimer la ligne ? Merci beaucoup, Link to comment Share on other sites More sharing options...
Eolia Posted August 19, 2020 Share Posted August 19, 2020 Passez la valeur de la colonne "active" à 1 et la colonne "deleted" à 0 pour ce client et il retrouvera son compte^^ Link to comment Share on other sites More sharing options...
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