Shopify Posted August 12, 2020 Share Posted August 12, 2020 (edited) Hi In an order (Accepted) I want to change the color of the product. In that case I tried to edit the order, but only amounts and price was editable. I could though add to the order, so I added the product in the right color, and deleted the 1st product. All seems right - at least in the Products-section of the Order. As I scroll up there is now a big Red bar with the warning - The ## (amount) paid is instead ## (amount). When I look in the invoice it has 2 pages. 1. with no product but with a delivery cost and the 2nd page which is fine - but total for the customer has an extra delivery cost with no product, which I ofc would like to delete. Can anyone please help me in the right direction to do that - I don't understand why the system doubled the delivery cost. What to do to get the invoice right? thanks Edited August 12, 2020 by Shopify for better understanding (see edit history) Link to comment Share on other sites More sharing options...
Shopify Posted August 12, 2020 Author Share Posted August 12, 2020 Ok in my "investigation" I found these issues. For the Order Products-section shows (PS1-6 calculation error - double freight.png) Green overline is correct - but the Total shows extra Shipping. the Payment Section shows this Warning (PS1-6 Payment Warning.png) I now see in the Top in Order-section in the Documents-tab that there are 2 documents: (PS1-6 Documents 2 invoices.png) The Blue marked is the Customer created and Payment Accepted, where the Green marked is now the correct added product for the order. How do I do this most correctly to have the Invoice in order and no warning of the lack of payment? Link to comment Share on other sites More sharing options...
Shopify Posted August 31, 2020 Author Share Posted August 31, 2020 Anyone can help me with my issue? Any comments are appreciated... After the delivery and the payment of the actual amount and not the PS stated amount I get this Warning: - as it keeps stating that the payment should be 367,50 (which is the product amount with delivery cost 277,50 + an extra delivery cost 90) The Waning though is the double amount of 277,50. How do I get this right? I mean - can I make an annullement somewhere? Refund? should/could I change it in the Orders table in phpMyAdmin - or will it break something else? Please help me get this right. Thanks Link to comment Share on other sites More sharing options...
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