Riddik 0 Posted August 11, 2020 Posted August 11, 2020 Hi, on my site when a customer tries to create an account, the page reloads without create it, the configuration of the server is below. I also tried with debug mode enabled but no error message appear. Share this post Link to post Share on other sites
JBW 324 Posted August 12, 2020 Posted August 12, 2020 Prestashop is not compatible with PHP 7.3. - please downgrade to latest 7.2 Share this post Link to post Share on other sites
Riddik 0 Posted August 12, 2020 Posted August 12, 2020 Hi, thank you for reply, i have also a test server with the same installation and it works on php 7.3.20, can be something else? Share this post Link to post Share on other sites
Riddik 0 Posted August 12, 2020 Posted August 12, 2020 I have also tried changing the php version, nothing changed 15 minutes ago, JBW said: Prestashop is not compatible with PHP 7.3. - please downgrade to latest 7.2 Share this post Link to post Share on other sites
musicmaster 704 Posted August 12, 2020 Posted August 12, 2020 5 hours ago, Riddik said: I have also tried changing the php version, nothing changed After changing the php version you should empty the cache. Share this post Link to post Share on other sites
Riddik 0 Posted August 12, 2020 Posted August 12, 2020 Already done, not working Share this post Link to post Share on other sites
Krystian Podemski 290 Posted August 12, 2020 Posted August 12, 2020 You say that page reloads, but how? Is there a blank page or customer is redirected to registration form? Have you tried to enable developer mode in your PrestaShop? Share this post Link to post Share on other sites
Riddik 0 Posted August 12, 2020 Posted August 12, 2020 The customer is redirect to the registration form with the all the data except the password, the debug mode doesn't show any error Share this post Link to post Share on other sites
musicmaster 704 Posted August 12, 2020 Posted August 12, 2020 2 minutes ago, Riddik said: The customer is redirect to the registration form with the all the data except the password, the debug mode doesn't show any error This is default behavior when something was not filled in correctly - usually the postal code. It is easy to overlook the error message as it appears somewhere on top. Share this post Link to post Share on other sites
Riddik 0 Posted August 12, 2020 Posted August 12, 2020 The problem is on account creation, not order, the customer haven't to add the address at this step Share this post Link to post Share on other sites
Riddik 0 Posted August 12, 2020 Posted August 12, 2020 On the cart with same data the account is created without problems Share this post Link to post Share on other sites
Jonito 0 Posted January 11 Posted January 11 Hi @Riddik I have the same problem. how do you solve it? Thanks. Share this post Link to post Share on other sites
vincenzo.serpico 0 Posted March 4 Posted March 4 have the same problem!!!! Share this post Link to post Share on other sites
zarexdesign 0 Posted March 19 Posted March 19 Me too... Share this post Link to post Share on other sites
zamby97 0 Posted March 21 Posted March 21 I have the same problem and i use PHP 7.2.. Is a Bug of Prestashop? anyone who can help? Share this post Link to post Share on other sites
francismaio 0 Posted March 22 Posted March 22 If you have installed the module "PrestaShop Facebook" by Prestashop, then disable it and try the registration again. This solved the problem on my websites Share this post Link to post Share on other sites
zarexdesign 0 Posted March 22 Posted March 22 23 minutes ago, francismaio said: If you have installed the module "PrestaShop Facebook" by Prestashop, then disable it and try the registration again. This solved the problem on my websites Thank you!! Share this post Link to post Share on other sites
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