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have trouble connecting to Addons

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Posted (edited)

Using Prestashop version

Purchased theme 

go to modules catalog while I am signed in and it says firewall needs to be disabled.

I disabled all firewalls on my PC Mcafee is completely turned off. Checked windows firewall turned off

I have tried on my phone, tablet laptop and I receive the same message as shown 

It looks like we have trouble connecting to Addons. Please refresh the page or check your firewall configuration

Turned Off the Firewall via the Advanced Security Window

Adjusted the Network Location Awareness Startup Type Setting

Tried on all browsers too

Did everything I think I possibly could. Could this be a block on my network ?

I have been doing this for 2 days now. Please can someone advise me what I can do to access my paid modules ?

Thanking you in advance





Edited by cmarie2
left something out (see edit history)

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I started my add on modules with a different website 2 years ago. I am starting over with a new website And I just purchased a new theme.

Can i be blocked because I am using  different website even though I purchased a new theme with the same account? 


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