Unable to update settings in product page prestashop 1.7

[mmtoyworld]

When i make any of change in product page and click save button. i am unable to save it .

i am adding error log image with it

 

Please help me to solve the issue

[musicmaster]

Can you check that all the tabs get fully loaded? I remember a similar error in 1.6 when one of the tabs (not the visible one) had some error.

[PrestaServicePro]

Hello, before save the file open inspect element page like the shown image: https://jmp.sh/ZvUo6bH

Then try to save product again, in the opened "inspect element" tab you will see the request. One of them will be in red color. Click it and share this image here please.

Edited July 9, 2020 by PrestaServicePro (see edit history)

[mmtoyworld]

Please look at the images

 

 

[mmtoyworld]

[PrestaServicePro]

This step is okay, please do like the image and send them again: https://jmp.sh/0jdkhOy

[mmtoyworld]

[mmtoyworld]

sir you can check the following image also

[PrestaServicePro]

if possible PM us your shop access credentials (BO/FTP) then we will check and fix the issue you have faced into your shop.

Also, you can clone the shop and send us the cloned shop access.

[mmtoyworld]

2 minutes ago, PrestaServicePro said:

PM

sir what is PM meaning

[PrestaServicePro]

Privet message 

[PrestaServicePro]

Check your inbox 

[mmtoyworld]

sir i sent BO/FTP details on PM

[PrestaServicePro]

We are sorry and didn't get any personal message from you.

Could you check it?

 

[mmtoyworld]

Quote

he

hello sir

i sent it again via email

 

[PrestaServicePro]

unfortunately we didn't get any email from you.

Pls, send it to personal message and I'm texting you again 

[PrestaServicePro]

Also, you can send us here: https://prestaservice.pro/shop/contact-us

Edited October 12, 2022 by PrestaServicePro (see edit history)

[mmtoyworld]

sir pls check if it is available 

 

[PrestaServicePro]

We got the message, let me check it.

[mmtoyworld]

Hello sir now my prestahop is working fine. thank u very much 

[mmtoyworld]

😋😋😋

[PrestaServicePro]

Congratulations and enjoy your PrestaShop!

We would be so happy if you can give our messages your honest "CUP" (react)  

Wish you the best sales!

 

Edited July 11, 2020 by PrestaServicePro (see edit history)

[vitovito1]

Hello I got the same problem, is any abody be able to give me some tips.

Many thanks

[Prestachamps]

Hi,

you can check your error logs for this error, or enable the Debug mode, and then reload the product edit Backoffice page, where most probably the exception or error will be displayed.

Kind regards, Leo

[Joolivus]

Hi I run into the same problem, is anyone able to give me some tips.

cheers

[PrestaServicePro]

Hi, 
What is the shop version?
Also, activate debug mode of shop and try to save your changes then sahre here the error message you already get

[Joolivus]

Shop version 1.7.2.4
debug mode is activated, same error message.

pressing F12 on Mozillla, checking debugger and after hit the [Learn more]:

"https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Errors/JSON_bad_parse"

Edited March 18, 2021 by Joolivus
adding prtscr (see edit history)

[PrestaServicePro]

okay and I will check it out then will come back to you for the necessary access information that will help us to fix the issue you have faced.

[musicmaster]

16 hours ago, Joolivus said:

Shop version 1.7.2.4
debug mode is activated, same error message.

pressing F12 on Mozillla, checking debugger and after hit the [Learn more]:

"https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Errors/JSON_bad_parse"

Unexpected character at line one is typical for when you have debug mode enabled and you make an Ajax call that creates a PHP error. Instead of the expected data the call returns then the error message and that has "unexpected" content. To see the content of the error message see this post:

 

[PrestaServicePro]

Hi,
Go to the network tab then refresh the page and you need to see the error in network tab.
Then click the error request and take image of the preview & response page and share here.
 

[Joolivus]

Many thanks for your reply. Trying to follow your request and all i got is this from debug (pretty much the same i previously shared here).
The store is actually all damaged, Stock management not working, no New order creation, can not edit any order, no product update, Prestabay module is not working seems like nothing works.
All this started after user deletion couple days ago. Under GDPR compliance law one customer demanded to be removed from database (first time we ever had to).
User got deleted following instructions inside the Official GDPR compliance v1.2.1 - by PrestaShop. I lack technical knowledge, i don't even know where to start actually.
Appreciate your help and time.

 

Edited March 28, 2021 by Joolivus (see edit history)

[PrestaServicePro]

Need to debug it and if possible pm me your shop access then I can check it for you.
if you have a doubt about security then clone your shop and send me access to the cloned shop and will work over it.

[Joolivus]

1 hour ago, PrestaServicePro said:

Need to debug it and if possible pm me your shop access then I can check it for you.
if you have a doubt about security then clone your shop and send me access to the cloned shop and will work over it.

pm sent. cheers

[PrestaServicePro]

Hi JO, 
We have fixed the issue you have faced.
Pls, check and inform us about the result.

[Joolivus]

4 hours ago, PrestaServicePro said:

Hi JO, 
We have fixed the issue you have faced.
Pls, check and inform us about the result.

Many thanks. We're getting close. cheers.

[Bruno Martins]

Hello,

I have same issue ? Any ideia ? Please

[PrestaServicePro]

Hello Bruno Martins,  
Please, share here the image of the error you get. 
Then I will check and ask you for some necessary access credentials.

[Bruno Martins]

 

This is the error on one store

 

 

 

This is on another store ...

[PrestaServicePro]

PM me shop access informations then we will check it for you.

[Langov]

Hello,

I have same issue ? Plz help.

[PrestaServicePro]

Hello, 

Pm me shop access information and we will check it for you.

[Langov]

22 hours ago, PrestaServicePro said:

Hello, 

Pm me shop access information and we will check it for you.

Hi.

Send message.

Thnx

[firat13]

Hello,

I create products and their prices and quantities changes randomly. When I try to update these products I see "unable to update products" in product page.

Can you Help me please? thank you. @PrestaServicePro

[mmtoyworld]

please share the screenshot of error . may it it is due to language error 

[firat13]

I created three different virtual products. I can create, but after some time their price are changed randomly(not by me).

When I try to change these products price, type, name etc.  I click save button I see these messages .

"Unable to update settings." red error message on right top. Also, in console:

POSThttps://xyz1.com/admin745mdikw1/index.php/sell/catalog/products/67548?_token=_tQU_JZhp4qHtq-aRQoIcgabPV4I7neIljw-qRbes4M

jQuery.Deferred exception: this.getProductType is not a function checkAccessVariations@https://xyz1.com/admin745mdikw1/themes/default/js/bundle/product/form.js?1.7.7.0:234:34

Uncaught Error: No Dropzone found for given element. This is probably because you're trying to access it before Dropzone had the time to initialize. Use the `init` option to setup any additional observers on your Dropzone.
    forElement https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    default https://xyz1.com/admin745mdikw1/themes/new-theme/public/product_page.bundle.js?1.7.7.0:12
    u https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    d https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    setTimeout handler*r/< https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    u https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    add https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    then https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    Deferred https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    then https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    ready https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    default https://xyz1.com/admin745mdikw1/themes/new-theme/public/product_page.bundle.js?1.7.7.0:12
    540 https://xyz1.com/admin745mdikw1/themes/new-theme/public/product_page.bundle.js?1.7.7.0:36
    u https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    d https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    setTimeout handler*r/< https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    u https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    fireWith https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    fire https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    u https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277
    fireWith https://xyz1.com/admin745mdikw1/themes/new-theme/public/main.bundle.js:277

 

Plus, viewing invoices, creating product, checking orders are loading so slowly..

[Jean Rivera]

I have the same problem
who can fix it for me and i will pay

[PrestaServicePro]

Hello, 
Pm me screen shots of error.
Then we will check and figure out the issue you have faced.

[haitam.chtiba@gmail.]

Hi !

 

I'm facing actually the same problem, i can't update or save modification on product page everytime i get this message : "Unable to update settings"

Can anyone please tell me how to fix that ?

- PrestaShop : 1.7.7.1

- Version de PHP : 7.3.28

Screenshot of error

 

https://take.ms/ytkui

 

Thank you in advance

 

Edited July 7, 2021 by haitam.chtiba@gmail. (see edit history)

[PrestaServicePro]

Hi Haitam, 
Hope you are doing well.
We already sent you email for further information.
Pls, check your inbox and let us know 

[haitam.chtiba@gmail.]

Hi,

I just solved the the issue

Thanks for your intervention, I will come back to you if a new problems appear.

[PrestaServicePro]

Glad it worked Haitam, 
Don't hesitate if you need any assistance.
Wish you the best sales! 

[haitam.chtiba@gmail.]

16 minutes ago, PrestaServicePro said:

Glad it worked Haitam, 
Don't hesitate if you need any assistance.
Wish you the best sales! 

Thank you very much.

Whishing you a great day !

[nikoz]

Hi there ! It looks suddenly I have the same problem and I dont know why.

I gave pm you.

Thank you very much!

[PrestaServicePro]

Hi, 
Thank you and let me check the information.
We will let you know

[nikoz]

PrestaServicePro you are a star!! You found the solution on my problem. I was going mad for the last 2 days, I couldn't find what was causing this problem. Finally it was a conflict of a module that I bought and installed.
I will definitely have you in mind in the future if I want to buy any service or product from you.
Thank you very much again.
You saved me !

 

[PrestaServicePro]

Always welcome and glad it worked!
Wish you the best sales!

[Zrali]

Hello everyone I have similar problem when to edit or update my products. I tried to follow the lead above to no avail. Please I need help thanks.

 

[haitam.chtiba@gmail.]

Can you please screenshot what happens in console log message exactly the moment you are updating a product !

 

[Zrali]

11 minutes ago, haitam.chtiba@gmail. said:

Can you please screenshot what happens in console log message exactly the moment you are updating a product !

 

As you can see, the product combinations does not load. I am able to save changes untill they load and most of the time it takes like forever.

[Zrali]

15 minutes ago, haitam.chtiba@gmail. said:

Can you please screenshot what happens in console log message exactly the moment you are updating a product !

 

[haitam.chtiba@gmail.]

Go to Network and check which files are not loading ! if these files are related to a module look which module is then disable it and try if updating product work 

Edited August 15, 2021 by haitam.chtiba@gmail. (see edit history)

[Prestafan1234]

On 8/15/2021 at 9:16 PM, haitam.chtiba@gmail. said:

Go to Network and check which files are not loading ! if these files are related to a module look which module is then disable it and try if updating product work 

I have the same issue on a client's shop when updating quantity (multistore 1.7.7.4)

I cannot see that the error is caused by a module, the error shows:

 

Any ideas what is causing this? There is no "new-theme" when I check via file manager.

[Prestafan1234]

Anyone?

[musicmaster]

Did you follow my manual on how to debug ajax errors?:

 

[Sandeep Tiwari]

I have the same problem. Anyone has the solution ?

[link2badar]

I'm facing same issue. when product save without any combination, it's work but when go with the combination, it throw an error. please help

[saladynsan]

I have the same problem when product save without any combination, it's work but when go with the combination, it throw an error. All starts after user deletion couple days ago use module Official GDPR compliance  by PrestaShop. please help

[Prestachamps]

Hi, 

 

I don't think the module has any relation to that. What I could imagine that the Official Prestashop GDPR module uses the same override which some other combination related module, and once the GDPR module has been activate it deleted the other modules override part, which is causing the error. 

can you provide the error seen? 

Also, can you check if you have any combination  related module(one that adds any combination feature etc) 

Kind Regards, 

LEo 

 

[link2badar]

18 minutes ago, saladynsan said:

I have the same problem when product save without any combination, it's work but when go with the combination, it throw an error. All starts after user deletion couple days ago use module Official GDPR compliance  by PrestaShop. please help

Only way to do this

1- check combination's quantity, price. Make sure every combination have quantity and price

2: disable the debug mode from performance 

[saladynsan]

Even when I create a new product with combinations, it is saved but without any combinations

 

 

Edited June 14, 2022 by saladynsan (see edit history)

[link2badar]

Check your js file please

[musicmaster]

With a 500 error you should enable debug mode:

 

[Prestachamps]

Hi,

you should enable the debug mode right before saving the product, and check in the browser's developer tools-> network tab, the 500 error's response tab , where the error/exception will be displayed/explained.

From there it can be seen what module or override is causing the 500 error at saving.

Have a nice day, Leo.

[drmad]

Hi

 

I am having the same problem, it was working correctly until I installed the module ps_emailalerts and lineagrafica cookie banner.

 

Please check attached image.

[link2badar]

Try disable debug module. 

[drmad]

2 minutes ago, link2badar said:

Try disable debug module. 

Hi, don't have that module in the module manager (except if it's here that I have to look for it)

[drmad]

Absolutely awesome and at the same time, absolutely awful. Such a simple question and so much of an headache...

 

Worked like a charm.

 

On 3/19/2020 at 9:59 AM, Mag-WebDesign said:

Hello,
already faced a little similar issue coming from formatted text in products description that broke the listing theme.

If that can helps, and as said Jetx :
- try to remove all html formated tags (no <strong>, no link <a href="">, no italic <i>, etc..) by cliking on the "<>" (code source) while editing the description on products page.
- Don't copy/paste texts (from another text editor for example) in description or verify it doesn't copy formatted html tags.
- For the SEO part, maybe try to "save and go back to catalog" a first time, then try again to fill fields.
- for videos : make sure you enabled in Shop Parameters > General > "Allow iframes on HTML fields"

[link2badar]

9 hours ago, drmad said:

Hi, don't have that module in the module manager (except if it's here that I have to look for it)

you can find parameters->performance (ps:1.7) 

[mik72]

I had the same problem. And it was the PS_emailalert module that made the problem. I deactived the module and the problem was gone right way.

[John Zaw]

Here is my solution.  in src\PrestaShopBundle\Controller\Admin\ProductController.php around line 604 there's a catch block. 

Replace the following code in the catch block and you can get err msg in network tab of your browser.

if ($request->isXmlHttpRequest()) {

                $error_msg = "In ".$e->getFile()." at line ".$e->getLine()." ".$e->getMessage();

                return $this->returnErrorJsonResponse(

                    ['msg'=>$error_msg],

                    Response::HTTP_INTERNAL_SERVER_ERROR

                );

            }



            throw $e;

 

[pravimadhava]

Hello, I have the same problem when I try to edit the current product or add a new product. I get the error "CSRF Token is invalid" and "Unable to update settings". 
Please help me resolve the problem

[praveenmadhava]

Shop Version: Prestashop -  1.7.5.0

Issue: When I try to add a new product or edit the existing product. - I get the error - CSRF Token is invalid. Unable to update settings in product page.

I tried to downgrade the php version to 7.2 and also cleared the cache but it doesnt help. 

Please help. (Attach the screenshot for your reference)

 

 

[musicmaster]

3 hours ago, praveenmadhava said:

Shop Version: Prestashop -  1.7.5.0

Issue: When I try to add a new product or edit the existing product. - I get the error - CSRF Token is invalid. Unable to update settings in product page.

I tried to downgrade the php version to 7.2 and also cleared the cache but it doesnt help. 

Please help. (Attach the screenshot for your reference

It has something to do with Twig. See https://stackoverflow.com/questions/23455780/the-csrf-token-is-invalid-please-try-to-resubmit-the-form

Your first image is not very helpful. When there are several error messages the first one is usually the most interesting and the following ones are just followup errors that are a logical consequence of the first one. But you show only the last ones.

[link2badar]

try to turn off debug mode

[praveenmadhava]

Thanks a lot. The issue is resolved. It appears that the site under the /toor subfolder utilizes functions that have been depracated in PHP 7.4 and is incompatible with later versions. Custom PHP Handler of PHP 7.3 applied only for the subfolder site and now the editor looks properly and the issue resolved.

[jayb174]

I had this similar issue and solved it by making sure all PHP extensions were turned on. If you have access to your WHM, you can do it in EasyApache 4 or request your hosting provider to do it for you.