Résolu - 500 Server Error

[jazz for soul]

Hello !

Here I am in a critical situation, when I try to access my site, I get a 500 Server Error and when I try to access the back-end, here is what is displayed:

[PrestaShopException]
Link to database cannot be established:SQLSTATE[28000] [1045] Access denied for user 'superboy'@'localhost' (using password: YES)
at line 102 in file classes/db/DbPDO.php
97.     public function connect()
98.     {
99.         try {
100.             $this->link = $this->_getPDO($this->server, $this->user, $this->password, $this->database, 5);
101.         } catch (PDOException $e) {
102.             throw new PrestaShopException('Link to database cannot be established:'.$e->getMessage());
103.         }
104. 
105.         // UTF-8 support
106.         if ($this->link->exec('SET NAMES \'utf8\'') === false) {
107.             throw new PrestaShopException('PrestaShop Fatal error: no utf-8 support. Please check your server configuration.');
•	DbPDOCore->connect - [line 319 - classes/db/Db.php]
•	DbCore->__construct - [line 240 - classes/db/Db.php] - [4 Arguments]
•	DbCore::getInstance - [line 66 - config/alias.php]
•	pSQL - [line 329 - classes/shop/Shop.php] - [1 Arguments]
•	ShopCore::initialize - [line 114 - config/config.inc.php]
•	require - [line 36 - admin/index.php] - [1 Arguments]

What to do ?? My prestashop is in 1.6 and I'm at planethoster. Thank you for your help….

 

Edited July 13, 2020 by jazz for soul (see edit history)

[Razi]

You have make any change with database?

Kindly check your database , database user, database password and match with file /config/settings.inc.php record

 

Example:

define('_DB_NAME_', 'prestashop');
define('_DB_USER_', 'root');
define('_DB_PASSWD_','root ');

Edited June 29, 2020 by Razi (see edit history)

[jazz for soul]

Ah thank you, it was the user's password that posed concerns !

[Razi]

Thanks

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[Charmilla Boutique]

Hi!

I have the exact same problem (http://charmillaboutique.nl/). 

Can you let me know where I can adjust this: 

define('_DB_NAME_', 'prestashop');
define('_DB_USER_', 'root');
define('_DB_PASSWD_','root ');

I did find the correct config/settings.inc.php record, but I dont really know where to adjust it..

Hope you can help! 

Edited June 29, 2020 by Charmilla Boutique
addiotional information (see edit history)

[Razi]

In the config/settings.inc.php file you will see the database name, database user name and password.

now you need to update this file with updated information.

open your hosting panal, go in database section and get the name of database.
After this check the database user section and match the Database user name and at the end match the password.