Google analytics is not tracking the checkout page.

[Jerryp]

Hi, 

 

Has anyone experienced the same problem as me. I can track all my pages in analytics but not the checkout page, its not working in analytics. 

I have tested different modules and added code directly in the header.tpl but still analytics cant track my checkout page. 

What could create this problem, ? Anyone had the the same problem, any idea? I need to find a solution for this..

 

/ Jerry

[etsmes]

Hi,

The same happens to me.
Any solution?

Thank you!

[Knowband Plugins]

If you are using a third party checkout page then please check if it is loading the header correctly. Also you can check the console or network section in the developer tool using inspect element.

You can also check if the added code is adding in header or not by viewing page source of checkout page (CTRL+U)

[etsmes]

Thanks for your reply.
I am using Paycomet platform for payments. I guess the problem is in this module.

Edited April 26 by etsmes (see edit history)

[etsmes]

On 4/26/2022 at 9:13 AM, Knowband Plugins said:

If you are using a third party checkout page then please check if it is loading the header correctly. Also you can check the console or network section in the developer tool using inspect element.

You can also check if the added code is adding in header or not by viewing page source of checkout page (CTRL+U)

Hi,

Thanks for your response.
The checkout page is the original of Prestashop. The module only adds payment methods.
Does anyone know what could be going wrong?

Thank you!

[Knowband Plugins]

If the issue is related to the payment method, you can check the same by disabling the payment method you are referring and then check the checkout page.

Have you checked if the added code is adding in header of checkout page or not by viewing page source (CTRL+U).

[etsmes]

Hi,

Other pages, for example the product page, load GoogleAnalyticEnhancedECommerce properties

 document.addEventListener('DOMContentLoaded', function() {
            if (typeof GoogleAnalyticEnhancedECommerce !== 'undefined') {
                var MBG = GoogleAnalyticEnhancedECommerce;
                MBG.setCurrency('EUR');
                MBG.addProductDetailView(.....

But on the order page  GoogleAnalyticEnhancedECommerce doesn't show up anywhere in the source code.

Thank you!

Edited May 20 by etsmes (see edit history)

[etsmes]

Now I see the problem.
On the order page, the footer has no hooks.
GoogleAnalyticEnhancedECommerce is linked via the displayFooter hook, but the displayFooter hook does not exist on the order page.

I don't know how to fix it because if I add the displayFooter hook on the order page then I get a lot of information that doesn't have to be there.

[Prestachamps]

Hi,

in this case you could apply a modification to the analytics module, create and register a new hook in the module which exists on the order confirmation page like the displayOrderConfirmation1 hook, and implement the same functionality of footer hook in this hook .

Have a nice day, Leo.