Marina Roumpi Posted June 9, 2020 Share Posted June 9, 2020 Dear all I have a strange problem. my domain is www.ieraskevi.com The problem occurs when a customer does the following steps: customer adds a product in the cart proceeds to checkout adds a Country * Customer does not complete the order and returns to home page to browse other products then the problem occurs ....products are not visible in any category! * (the problem occurs if he adds any country with the exception of Greece ..if he adds Greece then there is no problem) Please guys somebody help! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 17, 2020 Share Posted June 17, 2020 edit category, go to bottom... there you will see group access, it should be enabled for all groups...now it's seems to be set for visitor but once registered 'customer' does not appear to be enabled... Link to comment Share on other sites More sharing options...
Marina Roumpi Posted June 18, 2020 Author Share Posted June 18, 2020 8 hours ago, El Patron said: edit category, go to bottom... there you will see group access, it should be enabled for all groups...now it's seems to be set for visitor but once registered 'customer' does not appear to be enabled... Hello Sir, I just checked ...all categories at the bottom access was already enabled for all groups ...so it cannot be this the cause of the problem Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 19, 2020 Share Posted June 19, 2020 wow..that is odd...from here I can only make guesses. for debug in performance you can toggle enabled/enabled 3rd party modules and overrides... for example if you disable those and problem goes away it tells you a module issue.... also enable debug mode when recreating to see if error exposed. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 23, 2020 Share Posted June 23, 2020 On 6/17/2020 at 11:35 PM, Marina Roumpi said: Hello Sir, I just checked ...all categories at the bottom access was already enabled for all groups ...so it cannot be this the cause of the problem if you get stuck...personal message me and I can look from admin..... Link to comment Share on other sites More sharing options...
base428 Posted January 11, 2022 Share Posted January 11, 2022 (edited) From another thread, try disabling "faceted search" or sort products by anything other than "product price" (via Shop Parameters > Product Settings > Pagination). I had the same issue and this works until this bug is fixed. This issue seems to occur only when a customer is logged in. You can also try to sort products by price to see the bug (products will disappear). Edited January 12, 2022 by base428 (see edit history) Link to comment Share on other sites More sharing options...
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