AndyNZ 0 Posted May 23, 2020 Just using default mail settings for now in a hosted environment. Test emails work fine, but no order or contact us emails are received. Try to get shop online so that's a major. Any ideas? Share this post Link to post Share on other sites
solsol69 62 Posted May 23, 2020 try with the mail alert module Share this post Link to post Share on other sites
SPEAZ 0 Posted May 26, 2020 The mails are listed in backoffice mails ? Share this post Link to post Share on other sites
AndyNZ 0 Posted May 27, 2020 On 5/24/2020 at 5:17 AM, solsol69 said: try with the mail alert module OK, installed, but that more a workaround and still doesn't solve the problem as such. Especially not for contact us emails. Share this post Link to post Share on other sites
AndyNZ 0 Posted May 27, 2020 3 hours ago, SPEAZ said: The mails are listed in backoffice mails ? yes they are. It looks more like a problem with a missing reverse DNS record... Just wondering that I had no problems with Magento 1.5 so far, which is running for years on the same server. Share this post Link to post Share on other sites
solsol69 62 Posted May 27, 2020 Test with https://mailtester.com/ Share this post Link to post Share on other sites
AndyNZ 0 Posted June 23, 2020 OK - it turned out my hosting supplier "forgot" to add the correct DNS entries to allow PTR... so most emails bounced. Resolved. Share this post Link to post Share on other sites
