Product customization error PS 1.7.6.4

[neich78]

We have a shop with products that use some personalization text fields. When you save this customization options and add this product to cart, a message is displayed "there are no enough stock" although stock is ok and available. Therefore, the product is added to cart and you can check out normally.

Any ideas

[neich78]

That is set in each combination to "1". See attached.

thanks for the answer.

[neich78]

I think stock is correct. 9 units, 10 units and 10 units available in each combination (quantity = cantidad).

"Nivel bajo de stock" is set to 0 to consider this product unavailable I think. That should not affect. I have the rest of the catalog just the same way...

Edited May 14, 2020 by neich78 (see edit history)

[neich78]

Nope, same error...

[neich78]

As far I can see, this and other products in the database have "0" in the quantity field. Could be a database update error? If I change manually that amount (for example 4 units), the error message is not shown.

This is not a solution as we would have to update manually more than 1000 products..

[ableier]

Any update on this?  I'm having the same issue.

[robb84]

Same issue for me. Update quantity manually through DB still doesn't work! (with server and browser cache cleared)