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Signed up and paid for a shop, after taking payment it asks to confirm email and that hasn’t turned up anywhere, so can’t even get into my account to load the new shop?

plus there is no help . Prestashop this is bloody awful customer service

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"Signed up and paid for a shop" what!? where!? Prestashop is free, you know...

You might confusing it with paying for a hosting service.

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