Jump to content
emanuela

Paypal and discount coupons - error

Recommended Posts

Hi.

I have a problem with the paypal module installed on the latest version of prestashop 1.7.6.5.

When the customer completes the order by inserting the voucher and paying with paypal it generates an error in which the discount is not recognized by paypal but the credit on the account is successful.

This is the error: Error code: 10486; Short message: This transaction couldn't be completed.; Long message: This transaction couldn't be completed. Please redirect your customer to PayPal .;

I searched and it would seem an error connected to the lack of "sufficient funds" on the part of the buyer, instead as mentioned above the transaction is performed, but perhaps it conflicts with the discount coupon.

Anyone have advice to give me?

Thanks so much

Emanuela

Share this post


Link to post
Share on other sites

Hi, 

We are having the same issue, but just when the cart contains a gift.

So the other voucher it isn't aply.

Voucher TEST is equals at -20 €

 

image.png.2370d685e6f274830963cc17cae22408.png

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...

Important Information

Cookies ensure the smooth running of our services. Using these, you accept the use of cookies. Learn More