md3likan Posted April 12, 2020 Share Posted April 12, 2020 Hi, i am new for PrestaShop, i installed my shop successfully but i have a problem. I can't enter my site and admin panel. It is giving Http 500 Error. I installed SSL certificate from my Plesk Panel. If i checked from here: https://www.sslshopper.com/ssl-checker.html#hostname=parcafix.com it's OK but on browser it says your connection is not secure. What is the problem? How can i solve this problem? Thanks... Link to comment Share on other sites More sharing options...
tomerg3 Posted April 14, 2020 Share Posted April 14, 2020 Try to enable dev mode (in /config/defines.inc.php and try again, you should see a more detailed error Link to comment Share on other sites More sharing options...
md3likan Posted April 25, 2020 Author Share Posted April 25, 2020 On 4/14/2020 at 3:18 AM, tomerg3 said: Try to enable dev mode (in /config/defines.inc.php and try again, you should see a more detailed error Fatal error: Uncaught Error: Class 'Smarty_Internal_Undefined' not found in /var/www/vhosts/gayemedya.com/parcafix.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_extension_handler.php:168 Stack trace: #0 /var/www/vhosts/gayemedya.com/parcafix.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_extension_handler.php(130): Smarty_Internal_Extension_Handler->__get('registerResourc...') #1 /var/www/vhosts/gayemedya.com/parcafix.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_data.php(290): Smarty_Internal_Extension_Handler->_callExternalMethod(Object(SmartyDev), 'registerResourc...', Array) #2 /var/www/vhosts/gayemedya.com/parcafix.com/config/smartyfront.config.inc.php(43): Smarty_Internal_Data->__call('registerResourc...', Array) #3 /var/www/vhosts/gayemedya.com/parcafix.com/config/smarty.config.inc.php(59): require_once('/var/www/vhosts...') #4 /var/www/vhosts/gayemedya.com/parcafix.com/config/config.inc.php(202): require_once('/var/www/vhosts...') #5 /var/www/vhosts/gayemedya.com/parcafix.com/index. in /var/www/vhosts/gayemedya.com/parcafix.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_extension_handler.php on line 168 Link to comment Share on other sites More sharing options...
Nico Posted April 25, 2020 Share Posted April 25, 2020 Delete and recharge with FTP FileZilla the folder "sysplugins" gayemedya.com/parcafix.com/vendor/smarty/smarty/libs/sysplugins/ Nico Link to comment Share on other sites More sharing options...
md3likan Posted April 25, 2020 Author Share Posted April 25, 2020 11 minutes ago, Nico said: Delete and recharge with FTP FileZilla the folder "sysplugins" gayemedya.com/parcafix.com/vendor/smarty/smarty/libs/sysplugins/ Nico the problem is still going Link to comment Share on other sites More sharing options...
Nico Posted April 25, 2020 Share Posted April 25, 2020 try to delete the "smarty" module via FTP. See what happens. If the site starts working again, always try to reload it via FTP. It could be that the smarty module is not compatible with the version of prestashop you have installed. Link to comment Share on other sites More sharing options...
Nico Posted April 25, 2020 Share Posted April 25, 2020 Does this module display banners on the home page? Link to comment Share on other sites More sharing options...
md3likan Posted April 25, 2020 Author Share Posted April 25, 2020 48 minutes ago, Nico said: try to delete the "smarty" module via FTP. See what happens. If the site starts working again, always try to reload it via FTP. It could be that the smarty module is not compatible with the version of prestashop you have installed. i deleted it. now it says: Warning: require(/var/www/vhosts/gayemedya.com/parcafix.com/vendor/composer/../smarty/smarty/libs/bootstrap.php): failed to open stream: No such file or directory in /var/www/vhosts/gayemedya.com/parcafix.com/vendor/composer/autoload_real.php on line 61 Warning: require(/var/www/vhosts/gayemedya.com/parcafix.com/vendor/composer/../smarty/smarty/libs/bootstrap.php): failed to open stream: No such file or directory in /var/www/vhosts/gayemedya.com/parcafix.com/vendor/composer/autoload_real.php on line 61 Fatal error: require(): Failed opening required '/var/www/vhosts/gayemedya.com/parcafix.com/vendor/composer/../smarty/smarty/libs/bootstrap.php' (include_path='/var/www/vhosts/gayemedya.com/parcafix.com/vendor/pear/pear_exception:/var/www/vhosts/gayemedya.com/parcafix.com/vendor/pear/console_getopt:/var/www/vhosts/gayemedya.com/parcafix.com/vendor/pear/pear-core-minimal/src:/var/www/vhosts/gayemedya.com/parcafix.com/vendor/pear/archive_tar:.:/opt/plesk/php/7.2/share/pear') in /var/www/vhosts/gayemedya.com/parcafix.com/vendor/composer/autoload_real.php on line 61 Link to comment Share on other sites More sharing options...
md3likan Posted April 25, 2020 Author Share Posted April 25, 2020 31 minutes ago, Nico said: Does this module display banners on the home page? i don't know. it is fresh install. i didn't installed any module... Link to comment Share on other sites More sharing options...
Nico Posted April 25, 2020 Share Posted April 25, 2020 4 minuti fa, md3likan dice: i don't know. it is fresh install. i didn't installed any module... then it is the cache module. Can you log-in backoffice? Link to comment Share on other sites More sharing options...
md3likan Posted April 25, 2020 Author Share Posted April 25, 2020 2 minutes ago, Nico said: then it is the cache module. Can you log-in backoffice? i installed it and i can't see the admin or store page. it gave this error... Link to comment Share on other sites More sharing options...
Nico Posted April 25, 2020 Share Posted April 25, 2020 2 minuti fa, md3likan dice: i installed it and i can't see the admin or store page. it gave this error... access via FTP - copy the name of the folder "adminxxxxx" www.domainname/adminxxxxx Link to comment Share on other sites More sharing options...
md3likan Posted April 25, 2020 Author Share Posted April 25, 2020 3 minutes ago, Nico said: access via FTP - copy the name of the folder "adminxxxxx" www.domainname/adminxxxxx i know it, but when i installed prestashop i tried to open store page and admin page but i gave this errors. Link to comment Share on other sites More sharing options...
Nico Posted April 25, 2020 Share Posted April 25, 2020 8 minuti fa, md3likan dice: i know it, but when i installed prestashop i tried to open store page and admin page but i gave this errors. from the error you posted at the top, it is caused by the smarty folder: www.domainname.com/vendor/smarty. Delete the folder on your hosting and reload it. Alternatively, install prestashop version 1.7.6.5 - https://www.prestashop.com/en/previous-versions Link to comment Share on other sites More sharing options...
md3likan Posted April 25, 2020 Author Share Posted April 25, 2020 1 minute ago, Nico said: from the error you posted at the top, it is caused by the smarty folder: www.domainname.com/vendor/smarty. Delete the folder on your hosting and reload it. Alternatively, install prestashop version 1.7.6.5 - https://www.prestashop.com/en/previous-versions i installed it manualley, i will delete it and install from Softaculous... Link to comment Share on other sites More sharing options...
Nico Posted April 25, 2020 Share Posted April 25, 2020 2 minuti fa, md3likan dice: i installed it manualley, i will delete it and install from Softaculous... do it manually using FileZilla Link to comment Share on other sites More sharing options...
md3likan Posted April 25, 2020 Author Share Posted April 25, 2020 1 minute ago, Nico said: do it manually using FileZilla I couldn't fully explain myself. i will delete whole system and install new one. i deleted smarty folder from my ftp client but the problem is still going. now i am installing new one. I write the results here Link to comment Share on other sites More sharing options...
md3likan Posted April 25, 2020 Author Share Posted April 25, 2020 i tried install from Softaculous and it gives this error: 😂 The following errors were found : Unable to generate new_cookie_key, hence can not install Prestashop 1.7 Link to comment Share on other sites More sharing options...
Nico Posted April 25, 2020 Share Posted April 25, 2020 2 minuti fa, md3likan dice: i tried install from Softaculous and it gives this error: 😂 The following errors were found : Unable to generate new_cookie_key, hence can not install Prestashop 1.7 To install PrestaShop 1.7 on the Internet A domain name (or a subdomain/subfolder) Recommended web server: Apache 2.x, Nginx PHP 5.6+ MySQL 5.0+ installed with a database created FTP access (ask your hosting service for your credentials) Configuration In the PHP configuration (php.ini file) set memory_limit to "128M" and upload_max_filesize to "16M" (or more if available). If you do not have direct access to the php.ini file, ask your provider to change the settings for you. SSL certificate if you plan to process payments internally (not using PayPal for instance) Must have PHP extensions: Mcrypt, OpenSSL, Zip, Curl, GD, PDO To improve performances: MemCached, Apc, OpCache Link to comment Share on other sites More sharing options...
md3likan Posted April 25, 2020 Author Share Posted April 25, 2020 Just now, Nico said: To install PrestaShop 1.7 on the Internet A domain name (or a subdomain/subfolder) Recommended web server: Apache 2.x, Nginx PHP 5.6+ MySQL 5.0+ installed with a database created FTP access (ask your hosting service for your credentials) Configuration In the PHP configuration (php.ini file) set memory_limit to "128M" and upload_max_filesize to "16M" (or more if available). If you do not have direct access to the php.ini file, ask your provider to change the settings for you. SSL certificate if you plan to process payments internally (not using PayPal for instance) Must have PHP extensions: Mcrypt, OpenSSL, Zip, Curl, GD, PDO To improve performances: MemCached, Apc, OpCache thank you very much. i think problem is domain. i tried on another domain. it works. Link to comment Share on other sites More sharing options...
Nico Posted April 25, 2020 Share Posted April 25, 2020 3 minuti fa, md3likan dice: thank you very much. i think problem is domain. i tried on another domain. it works. Good job! ciao. Nico Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now