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Kunden-Backoffice - The server returned a "500 Internal Server Error".


cschilling

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Im Backoffice kann man nicht auf - KUNDEN - Kunden zugreifen - Es folgt die Nachricht: The server returned a "500 Internal Server Error". ...
In der Webshop-Ansicht kann auch keine Kundenanmeldung oder Gastregistrierung erfolgen. 
Seit wann der Fehler besteht? Kann ich nicht nachvollziehen - ggf seit dem letzten Update oder der Installation von amazon pay. 

Hat jemand eine Abhilfe-Idee?

Shop siehe: https://acelo.net/de/

Gruß

Claus Schilling

 

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den Debug modus konnte ich aktivieren , wenn das gemeint ist 

Es wird zwischen Exception, Logs, Stack Traces unterschieden?

in der WEbansicht : 
 

[PrestaShopDatabaseException]

Table 'db779919893.nxbf_connections' doesn't exist

im Backoffice beim Anklicken von "Kunden":
 

An exception occurred while executing 'SELECT c.id_customer, c.firstname, c.lastname, c.email, c.active, c.newsletter, c.optin, c.date_add, gl.name as social_title, s.name as shop_name, c.company, (SELECT SUM(total_paid_real / conversion_rate) FROM nxbf_orders o WHERE (o.id_customer = c.id_customer) AND (o.id_shop IN (?)) AND (o.valid = 1)) as total_spent, (SELECT c.date_add FROM nxbf_guest g LEFT JOIN nxbf_connections con ON con.id_guest = g.id_guest WHERE g.id_customer = c.id_customer ORDER BY c.date_add DESC LIMIT 1) as connect FROM nxbf_customer c LEFT JOIN nxbf_gender_lang gl ON c.id_gender = gl.id_gender AND gl.id_lang = ? LEFT JOIN nxbf_shop s ON c.id_shop = s.id_shop WHERE (c.deleted = 0) AND (c.id_shop IN (?)) ORDER BY c.date_add DESC LIMIT 50 OFFSET 0' with params [1, 2, 1]:

SQLSTATE[42S02]: Base table or view not found: 1146 Table 'db779919893.nxbf_guest' doesn't exist

Edited by cschilling
additional Info (see edit history)
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Da fehlen zwei Tabellen in der Datenbank, kannst du in PHPMYADMIN anlegen:

CREATE TABLE `nxbf_connections` (
  `id_connections` int(10) UNSIGNED NOT NULL,
  `id_shop_group` int(11) UNSIGNED NOT NULL DEFAULT '1',
  `id_shop` int(11) UNSIGNED NOT NULL DEFAULT '1',
  `id_guest` int(10) UNSIGNED NOT NULL,
  `id_page` int(10) UNSIGNED NOT NULL,
  `ip_address` bigint(20) DEFAULT NULL,
  `date_add` datetime NOT NULL,
  `http_referer` varchar(255) DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8;

ALTER TABLE `nxbf_connections`
  ADD PRIMARY KEY (`id_connections`),
  ADD KEY `id_guest` (`id_guest`),
  ADD KEY `date_add` (`date_add`),
  ADD KEY `id_page` (`id_page`);

ALTER TABLE `nxbf_connections`
  MODIFY `id_connections` int(10) UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1;
COMMIT;

und

CREATE TABLE `nxbf_guest` (
  `id_guest` int(10) UNSIGNED NOT NULL,
  `id_operating_system` int(10) UNSIGNED DEFAULT NULL,
  `id_web_browser` int(10) UNSIGNED DEFAULT NULL,
  `id_customer` int(10) UNSIGNED DEFAULT NULL,
  `javascript` tinyint(1) DEFAULT '0',
  `screen_resolution_x` smallint(5) UNSIGNED DEFAULT NULL,
  `screen_resolution_y` smallint(5) UNSIGNED DEFAULT NULL,
  `screen_color` tinyint(3) UNSIGNED DEFAULT NULL,
  `sun_java` tinyint(1) DEFAULT NULL,
  `adobe_flash` tinyint(1) DEFAULT NULL,
  `adobe_director` tinyint(1) DEFAULT NULL,
  `apple_quicktime` tinyint(1) DEFAULT NULL,
  `real_player` tinyint(1) DEFAULT NULL,
  `windows_media` tinyint(1) DEFAULT NULL,
  `accept_language` varchar(8) DEFAULT NULL,
  `mobile_theme` tinyint(1) NOT NULL DEFAULT '0'
) ENGINE=InnoDB DEFAULT CHARSET=utf8;

ALTER TABLE nxbf_guest`
  ADD PRIMARY KEY (`id_guest`),
  ADD KEY `id_customer` (`id_customer`),
  ADD KEY `id_operating_system` (`id_operating_system`),
  ADD KEY `id_web_browser` (`id_web_browser`);

ALTER TABLE `nxbf_guest`
  MODIFY `id_guest` int(10) UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1;
COMMIT;

 

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KLASSE! 
mir ist ist es tatsächlich gelungen , die beiden Tabellen in der Datenbank anzulegen - 

Es kam zwar noch eine Fehlermeldung - siehe unten - aber es scheint zu funktionieren - Vielen Dank 
Ich konnte zu mindest einen Gastkunden über das Web anlegen und auf "Kunden" im Backoffice habe ich auch wieder Zugriff.

Ich stehe in deiner Schuld - solltest du Fahrradteile benötigen - siehe dich in unserem Shop um oder wenn du als Läufer Startplätze beim Panorama-Baumwipfel-Lauf benötigst - gerne - siehe https://panorama-baumwipfel-lauf.de/

 

image.thumb.png.adebcbe5e86d1ea14736d54c38584ebe.png

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Bzgl. des Fehlers, da ist ein Anführungszeichen verloren gegangen, versuche es nochmal hiermit, dann sind auch die keys in der DB korrekt

ALTER TABLE `nxbf_guest`
  ADD PRIMARY KEY (`id_guest`),
  ADD KEY `id_customer` (`id_customer`),
  ADD KEY `id_operating_system` (`id_operating_system`),
  ADD KEY `id_web_browser` (`id_web_browser`);

 

Edited by JBW (see edit history)
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Das habe ich eingefügt und dann kommt folgende "Fehler-Nachricht"

 

SQL-Befehl:

CREATE TABLE `nxbf_guest` ( `id_guest` int(10) UNSIGNED NOT NULL, `id_operating_system` int(10) UNSIGNED DEFAULT NULL, `id_web_browser` int(10) UNSIGNED DEFAULT NULL, `id_customer` int(10) UNSIGNED DEFAULT NULL, `javascript` tinyint(1) DEFAULT '0', `screen_resolution_x` smallint(5) UNSIGNED DEFAULT NULL, `screen_resolution_y` smallint(5) UNSIGNED DEFAULT NULL, `screen_color` tinyint(3) UNSIGNED DEFAULT NULL, `sun_java` tinyint(1) DEFAULT NULL, `adobe_flash` tinyint(1) DEFAULT NULL, `adobe_director` tinyint(1) DEFAULT NULL, `apple_quicktime` tinyint(1) DEFAULT NULL, `real_player` tinyint(1) DEFAULT NULL, `windows_media` tinyint(1) DEFAULT NULL, `accept_language` varchar(8) DEFAULT NULL, `mobile_theme` tinyint(1) NOT NULL DEFAULT '0' ) ENGINE=InnoDB DEFAULT CHARSET=utf8

MySQL meldet: 

#1050 - Tabelle 'nxbf_guest' bereits vorhanden

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Nur den neuen Teil, die Tabelle ist ja schon da.

ALTER TABLE `nxbf_guest`
  ADD PRIMARY KEY (`id_guest`),
  ADD KEY `id_customer` (`id_customer`),
  ADD KEY `id_operating_system` (`id_operating_system`),
  ADD KEY `id_web_browser` (`id_web_browser`);

 

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